GEN 2 Interior door. (Being too picky)

[Montyf33]

I've got a Lincoln/ Ford dealership in town. Just not as close as the Ford only. But I'll be going there from now on.

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[smurfslayer]

Here’s the crux of the problem. The culture at domestic dealerships is, by definition not high-line focused for customer service or satisfaction. As such, the raptor may cost more than the vast majority of high-line vehicles sold (think M-B & BMW), it’s being sold & serviced in some cases in dealerships that could pass as sweat shops. Meanwhile, the guy or gal buying the $45k c-class or 3 series is getting lattes and pampered (for the most part) with a lot more attention. Take it from a factory guy that’s been around the block - you will get the level of service you demand and when you spend $65-75k, you deserve to have higher expectations. It’s their problem if they’re not used it. Don’t ever be shy about demanding what you paid for.

Local stealership provides free starbucks to all Raptor owners.
Ok, I made that up, but anyone for sales or service can avail themselves of free starbucks and if you’re there early, krispy kremes. They will pick me up and drop me off for routine or warranty service and so far they’ve acquitted themselves well.

Not saying there aren’t some less customer service oriented ones out there, but I see some movement in the domestic market to up their game.

 

[rtmozingo]

Ever get resolution on this @Montyf33?

My replacement panel has been bugging me more and more. The chrome the top of the ebony trim piece doesn't quite track straight with the rest of the door. My original one didn't either, but was only about 1mm off, as opposed to 2mm of this one - I was too busy looking for machining marks I didn't notice it until a few days post-inspection. My passenger door piece is straight, so this, coupled with the dent it came with, is starting to really irritate me again.

Would any of you be so kind as to post a picture of what yours looks like, so I can see if it within QC specs or not?

 

[EricM]

I just had this discussion with the local Ford dealer. Their service has to run the gamut from a '98 Fiesta to a Ford GT, and there is no real distinction for the customer. They really need a concierge-type service for the higher-end vehicles. I'm pretty sure come Lincoln dealers now have it. But yeah, I came from an outstanding Lexus dealer, and it's like going to the DMV now at Ford.

FWIW, you can take any Ford product to a Lincoln dealer for service.

 

[goblues38]

I must be blind...i dont see the blemish

 

[EricM]

I must be blind...i dont see the blemish

The white part where the door panel hits the door metal. They abraded the top layer right off the corner of the door panel. I'd ask for a new one, there's zero reason for that other than carelessness.

 

[goblues38]

The white part where the door panel hits the door metal. They abraded the top layer right off the corner of the door panel. I'd ask for a new one, there's zero reason for that other than carelessness.

I see it now. Meh...yes they were careless. but i would just take a black sharpie, color it in and be done.

 

[Mbdurham]

Nope not being too picky id have it replaced ...I am looking forward (not) to service as up until now for as long as I can remember I have been to the BMW, RR dealerships for service ...hope I’m not too disappointed . But I had a RR dealership trade me almost even on my 08 RRS Supercharged for a 10 because they scuffed the heck out of my wheels when I had them replace tires and they couldn’t repair then to my liking

I am also used to loaner vehicles for a few hour service etc which does not seem to be the norm


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[Yoshi]

Make them give you a new door panel. They expensive as shit.