GEN 2 I hate the dealerships!!!

[19RaptorPB]

I really hope the service manager is a good guy. Let’s see what happens tomorrow...


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[19RaptorPB]

UPDATE - the service manager is a good guy. I spoke to him with respect and courtesy and it has gone a long way. He is on vacation starting in a few days but will be back on the 6th. I will drop it off then and he will have a comparable loaner vehicle ready. Thanks for the advice guys!


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[goblues38]

My question is should I go to the service tech, service manager, or straight to ford performance? This truck has 7,000 miles on it and I think this is completely sub par service that needs to be addressed.


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Go to the service advisor first. give them a chance to fix your issue.

Should not matter if it is a raptor, or a fiesta. the work should have been done correctly and the car returned clean.

To be fair. replacing the dash is a pain in the ass job, but it is the career they signed up for.

 

[John813]

As someone who had 3 different generations of the M3 then went to a Shelby GT350 now an Audi and contemplating a Raptor. I must say the Ford service experience was very disappointing. I had to bring the Shelby in for recall work and after waiting 2 weeks so I could get a loaner, the loaner was a Fiesta that was used by a smoker and ashtray was still full. I am not a smoker! I get my GT back and oily hand prints on fender, oil on valve covers from filling it after oil line replaced and oil dripping off undertray. BMW would always give a upgraded loaner and my car would come back washed and immaculate. Ford after purchase support is really a factor in my decision. Even though we all know nothing like the Raptor exists anywhere else.

Unfortunately the loaner car issue is a dealer to dealer problem.
I've gone to some, only once, where they didn't offer a loaner and then others where they would throw you into a brand new Gladiator(Dodge/Jeep dealer) or a Lariat F-150 ASAP.

The service techs too can vary quite a bit. I go 50 miles one way for my Ford dealer when it comes to warranty work. Known the adviser for 15 years, I get a discount, loaner and he makes sure the techs do great work.

 

[goblues38]

The service techs too can vary quite a bit. I go 50 miles one way for my Ford dealer when it comes to warranty work. Known the adviser for 15 years, I get a discount, loaner and he makes sure the techs do great work.

lol...mine is the opposite. I bought my Fords 45 miles from home, because of how big they are and the dealer stock. But the smallish dealer 7 miles away is where i always go for service.

 

[Donovan]

I will wait for an update...

 

[Hawaiian Time]

Talk only to the Service Manager. Ask for a Senior Tech to resolve the issues. The dealers cannot find good techs anymore. Most new techs have limited mechanical skills. They want to just plug in the Sun Computer and have the computer fix it.

But don't accept that Sh^t work. If they broke stuff make them replace all of it. Take pictures for Ford before they work on it again.

The mechanics are only interested in speed and volume because thats what management wants. I hear the techs get paid less for warranty work too so its setup for failure. Make sure you rate them all Zeros on their survey. Ford Management reads those.

Quality isn't even on the list of priorities anymore.

Good luck, HT

 

[WraptorBoy]

So the front panel on the dashboard of my 19 warped. I brought it into the dealership and ford approved a completely new dashboard which showed up a week later. The dash took them three days to do and I picked it up last Monday night and immediately left for a hunting trip. After being in the truck for a week I noticed a lot of half assed work. The LED light above the glove box doesn’t work anymore. It was noted in the paperwork as being replaced because it broke during the removal but it clearly was not. All of the vent housings have folded back pieces where the ******* had to pry them off to remove them, the glove box is totally misaligned, the drivers side door panel vibrates when the bass hits on the stereo and to top it off the windshield was absolutely covered in finger prints and hand prints. Lastly I found plastic clips all over the floor.

Am I wrong to think that because it’s a Raptor it should be gone over with a fine toothed comb before it leaves? Isn’t this truck the pinnacle of the half ton world and should be treated as such? The salesmen and finance agent were extremely pushy on me keeping it looking good and as close to showroom quality as possible because it represents ford performance.

My question is should I go to the service tech, service manager, or straight to ford performance? This truck has 7,000 miles on it and I think this is completely sub par service that needs to be addressed.


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As others have said, dealers are different. You would be best served to find another dealer because the *******(s) that worked on your truck will be the same ones that work on it again. Any if they are yelled at by their manager, they will "get you back". Birds of a feather flock together. They are allowed to continue to work at that dealer because management, at that dealer, doesn't care either (though they will tell you otherwise).

I took a $40K BMW (in 2001) to the BMW dealer I bought it from. Issue after issue, this dealer were complete morons and careless *****. One time I lowered the passenger window and later back up and a large streak of black goo appeared on the length of the window. Had no idea what it was. Took it to the dealer schmucks. All clean! NOT! White powder and finger prints all over the seat and dash. I rolled the window down before I left and... the streak was back. Utterly ludicrous.

Went to another dealer, excellent all around.

Definitely lodge a complaint with Ford and the service mananger.

 

[rtmozingo]

I have lost all hope in any dealership repair work. There is a lack of give a shit. How could they not realize that if you noticed the dash problem that your the type of customer that would notice shit work. They just have no pride in their work.

Not just dealerships either. I've had two body shops make my door panel successively worse. If you want it done right....

 

[Deleted member 12951]

Am I wrong to think that because it’s a Raptor it should be gone over with a fine toothed comb before it leaves? Isn’t this truck the pinnacle of the half ton world and should be treated as such?

Yes you are wrong and the raptor is not the pinnacle of anything. Its just how your dealership feels about THEIR work. At the end of the day, its just an F-150. If you wanted better treatment and still be in the Ford company family, should of bought something like a Lincoln Navigator Black Label. [emoji2371]