"Oh boy... This update is a doozie. Got a response from the Ford rep, who said they were going to see if this could be re-evaluated by the engineer. Here is the response:
Mr. Richards,
I’ve forwarded the last e-mail you sent me to both the Field Service Engineer, as well as his superior, which is our Technical Operations Manager.* Their stance on denying repairs under warranty has not changed and at this point, since you haven’t provided an estimate to prove that you had repairs performed to the frame on your vehicle at an I-Care Certified body shop, the chassis warranty has been cancelled.
I apologize that this has not resulted in a satisfactory resolution for you and at this point, you are free to pursue whichever avenues you see fit to resolve your concern.
Regards,
Xxxxx xxxxxx
When my truck was in for the claim, BEFORE my claim was even denied, I told her that I would be going on vacation for 2 weeks, starting July 7th, and that I needed to have my truck back before then... My claim was denied on the 5th, at which point I was told to have it fixed "soon" with no actual timeline or deadline.
I was also under the impression this was still being discussed, possibly re-evaluated as her Email that I posted suggests!!!!! Now this?!?
I love this truck, but their service and how this is being approached is f***ing unbelievable. I've had 10 new vehicles in the last 10 years... and this service is just unacceptable.
It's one thing to say no... Another to deny a claim without allowing my ANY discussion with the engineer, any appeal to the decision, and to cancel my existing chassis warranty with no warning other than "soon"??? Unbelievable.
At this point, I don't even expect ford to repair it...I was just hoping to actually speak to somebody about the issue at hand, instead of a sheep who says "I understand" over and over, but is completely clueless
So, there you go, I have no chassis warranty now... Not that it's worth two ***** to begin with.
- Matt"