Fox live valve 3.0

[Badbear]

And I just purchased a set of the 3.0s from Roman @ Neo-Garage. He definitely hooks it up so hit him up if you need a set. I'll come back with my thoughts in a month or two after I get a chance to test them.

I rescind my original statement. Would not order through Neo-garage ever again. His prices are good but customer service is atrocious.

 

[NEOGARAGE]

I rescind my original statement. Would not order through Neo-garage ever again. His prices are good but customer service is atrocious.

Please explain

 

[Badbear]

Please explain

Sure thing.

I purchased 9 items from you totaling $16,000 and also referred my brother in law who spent about $8,000. You were actually somewhat communicative prior to the order and we both made the purchase on 8/14/20. I asked for you to hold off on shipping for about a week because I was running into a hiccup with SVC. At this point, communication from you dropped off almost completely. I was lucky to get one or two texts answered per week. I ended up working the issues out with SVC myself and asked for everything to be shipped out. The first week of September you stated everything would be shipped out that week. I received 3/9 items the week after. The remaining 6 weren’t shipped out that week, nor the next week, and not the third week either. Still nothing. You haven’t responded to a single call or text since September 3rd. Literally nothing. Meanwhile, I’ve had to cancel 2 shop appointments for installation and my brother’s truck has been taken apart at a shop for a week now awaiting parts for installation.

I have proof of all this via invoices, calls, and texts so instead of denying anything, please do yourself a favor by owning up to it and sending the remaining parts for both of us. If they’re not ordered by the end of this week, you can go ahead and cancel the remainder of our orders and provide our refund.

I imagine this post will find you faster than my calls or texts.

Thanks
Dmitriy

 

[mchurch0211]

Wow now that’s putting a vendor on blast

 

[mchurch0211]

Always go straight to the source! Svc has always exceeded my expectations!

 

[adllewis42]

Damn ...

 

[Ryan C]

For those with these installed, what settings are you guys running off road, and why? Obviously there are three settings, and they have been variously described as soft (off road at slower speeds), medium (fast off road/on road comfort) and firm (on road performance/sport).

 

[ZackZ]

I just wanted to chime in and say I’ve had nothing but good experiences working with Roman and NeoGarage multiple times over the past year or so. I’m sure he will do what’s necessary to remedy your situation. Cheers!

 

[DEGBTI]

I ordered from them and had a great experience, just sayin

 

[Sunchild714]

Good Customer Service is hard to find. Hope you get it all worked out @Badbear