Did you install this yourself?
I have no idea what your alignment tech is talking about, there is no inner tie rod with RPG, its one solid single tie rod that has lock nuts on each side with heims. I see plenty of adjustment thread on the passenger side and imagine there is also thread on the side by the rack too. There is an inner and outer with the stock tie rods.
When you installed them did you match it with the one you took off and made them as close as the same length before installing? And leave equal amount of threads on each side?
If so, ask for someone else to look at it or show them how an aftermarket tie rod works. I have to do that on mine, I walk back there and show the tech to remove the boot and once I show them, they always get how it works. But if they just start cranking on the tie rod without loosing both nuts (stock they just loosen one nut), they aren’t going to be able to make adjustments.
I did do the install myself. But am no newby when it comes this this kind of stuff. Hence why I am overly concerned with this shops opinion. I did get the tie rods as close as I could when installed. Used the string around all four tires method.
This is the fourth shop I have been to. First one tires were too big for the alignment wheels clamps. Second one the truck was too wide for their rack. Third one the guy just canceled on me when I showed up and now this one....
The truck has been at their shop all weekend since they couldn’t figure it out and are closed sat and Sunday. The more I think about it the more I think the tech tried to make the adjustments by loosening the spindle side lock nut and the billet rod wouldn’t move. So tech thinking the heim thread is bottoming our inside the rod. So cut some of the thread on the heim and it will go in further.... really the tech just needs to loosen the rack side lock hit and then the rod will adjust....
my favorite quote from them was, oh we do this all the time, especially on chevys...
I even FaceTimed RPG while in the shop and they were like no way you should never have to cut the heim thread....
Hoping to be standing at their door Monday morning to stop them before they break out the grinder.