Hi again!
If you give the command PHONE, when no phone is connected, the SYNC system may not recognize your command. If this happens again, make sure your phone didn’t accidently disconnect. There are some easy Bluetooth troubleshooting tips listed on this support page. Check it out:
Troubleshooting Tips for SYNC with MyFord Touch | MyFord Touch | Ford.com
If your phone is connected and you continue to experience voice recognition issues, log into your account at:
SYNC Technology | SYNC Support | Ford.com to make sure you’re running the latest software for your system.
If you feel that the sound quality is an actual malfunction of your system, provide some details. For example, if you’re streaming music from your phone and noticing it cutting in and out, this can be fixed through some basic troubleshooting. If you’re not sure if yours is normal, feel free to check with your local Ford dealership to have them verify that everything is running smoothly. It can be difficult for me to tell from this side of the computer screen
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Kim