Clunking sound on Gen 3 too

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Bmwtech113

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For those that had, or are waiting for their shocks to be replaced, how long did you wait for parts to be delivered? I’ve been waiting a little under two weeks, but still no ETA on the front shocks from the service center.
2 weeks after the dealer ordered my front struts I called to see if they had arrived. The struts did come in. I had an appointment on 10/3 to drop my truck off for the repair and they said it would be done on 10/4. The dealer wasn't able to even start on mine by the end of the day on 10/4 and I had to have my truck so I rescheduled to drop it off tomorrow and they plan to replace the struts next week.
 

ihoffland

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Dealer "tightened a loose head shield," and it helped with a little bit of the noise, but I am still getting the NVH from the shocks, bringing back Monday AM to see if they will throw chassis ears on and fix it all the way.
 

ihoffland

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Finally managed to convince dealer to throw chassis ears on. Determined bad shock and ordered me a new one. Fingers crossed!
 

relak

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Anyone who got their front shocks replaced have a part number for the new shock? Dealer said it’s on back order with no ETA but I’m interested if it’s the same part number or a new one..
 

Bmwtech113

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I’m pretty sure mine is coming from the back, but at times I feel it in the front floor.
I had my fronts replaced yesterday but I won’t be able to pick the truck up until Monday. I had to provide the dealer with my own video of using chassis ears before they agreed to do the fronts.
I told them when I dropped it off for the repair that the rears were making noise too but they couldn’t duplicate it. Even though I told them that if you bounce on the rear bumper you can hear it.
Does yours make noise when bouncing on the rear bumper?
 
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