Clunking sound on Gen 3 too

[tm965]

I just got an email from my service advisor. 3 shocks are received and ready to go for me, he said one (rear) is on backorder with no ETA.

Keep checking in with your parts dept. This happened to me and after months of going back and forth with parts I asked them to reorder. Turns out they switched the part number/released a new version and as soon as he ordered that it showed up in a few days...

 

[Raptorbert]

Keep checking in with your parts dept. This happened to me and after months of going back and forth with parts I asked them to reorder. Turns out they switched the part number/released a new version and as soon as he ordered that it showed up in a few days...

Damn it, another thing to keep them on their toes I gotta worry about

 

[Raptured22]

Keep checking in with your parts dept. This happened to me and after months of going back and forth with parts I asked them to reorder. Turns out they switched the part number/released a new version and as soon as he ordered that it showed up in a few days...

This! So my shocks were ordered on the 15th and they said they would call when they arrive to set up an installation apt. I waited about two weeks and called on the 29th to see if the shocks had arrived. I couldn't get through to service, so I called the parts dept. Parts said that my shock arrived on the 17th and Service never notified me.
And yes, The shocks have a new part #!! If they try to order the old part#, it will be on back-order, Forever! Stay on top of them folks. It's almost like, you have to hold their hand and show them how to do their jobs, step by step!

 

[Raptorbert]

This! So my shocks were ordered on the 15th and they said they would call when they arrive to set up an installation apt. I waited about two weeks and called on the 29th to see if the shocks had arrived. I couldn't get through to service, so I called the parts dept. Parts said that my shock arrived on the 17th and Service never notified me.
And yes, The shocks have a new part #!! If they try to order the old part#, it will be on back-order, Forever! Stay on top of them folks. It's almost like, you have to hold their hand and show them how to do their jobs, step by step!

I tried to kindly tell them and he responded by saying they ran into trouble ordering the “factory ones” and got the new ones ordered.” Whatever that means. Fingers crossed

 

[Aarmd91]

Not for me, no way a loose spare tire would cause any feedback in the steering wheel or gas pedal.

were you able to get to the bottom of the issue ? I have a sound like this too.

 

[relak]

Yes. Eventually. All four shocks were replaced and the issue is fixed.

 

[slater]

Rescheduled for the 18th weekend shop labor is not who you want working on anything outside of oil changes. I will update you as things progress.

Update 12/22
I was in on the 18th for 30k mile svc, work order attached. Tech found a few things that were "loose" (see work order attached), that being said I still get the noise in the rear that isn't right. @FordTechOne , does the quoted use of the Chassis ears look correct? Should I just take my ball and go home? (this can't be how this truck was designed to operate). Is there another way to confirm shocks are faulty or do I just need to try my luck at another dealer?

 

[Raptorbert]

Anyone have any luck getting their shocks show up to a dealer recently? Mine are still on backorder no eta.

 

[QCRappy]

Ive been waiting from one dealer since March. I have an appt for another dealer who can get all 4 in 3-5 days but havent made it in yet

 

[Raptorbert]

Ive been waiting from one dealer since March. I have an appt for another dealer who can get all 4 in 3-5 days but havent made it in yet

Lmk if they can because mine are saying no one can get one of the rears