Clunking sound on Gen 3 too

[taquitos]

My understanding is that dealers tend to treat a SSM, which is what this is, differently than they do a TSB. I had a dealer tell me that even though the noise was there they couldn’t fix it since there wasn’t a TSB. Is this actually just crap service?

 

[FordTechOne]

My understanding is that dealers tend to treat a SSM, which is what this is, differently than they do a TSB. I had a dealer tell me that even though the noise was there they couldn’t fix it since there wasn’t a TSB. Is this actually just crap service?

Yep, that’s pretty bad. All they needed to do was perform the diagnostics and reference the SSM to file the warranty claim.

 

[SurfRaptor]

Yep, that’s pretty bad. All they needed to do was perform the diagnostics and reference the SSM to file the warranty claim.

It wasn’t until the 3rd time I took it in that they finally agreed to follow the SSM instructions and use the chassis ears. I also had to tell them about the SSM as they were unaware. To replace 2 rear shocks it took a total of 4 trips to the dealer and I didn’t get the issue fixed until a year after delivery and 20k miles in.

What really sucks is knowing how to do this work yourself but being told by service managers that there isn’t an issue and I’m just hearing things.

 

[Thamac15]

My rear shocks and front right strut assembly were replaced this week at the dealer. It rides 100% better and is planted rather than bouncing around. It feels soooooo good after 16k miles of the clunky bouncy ride.

Took one visit to the dealer for them to put the chassis ears on and duplicate the sound. 44 days of backordered parts and one day install.

 

[JCloud]

My rear shocks and front right strut assembly were replaced this week at the dealer. It rides 100% better and is planted rather than bouncing around. It feels soooooo good after 16k miles of the clunky bouncy ride.

Took one visit to the dealer for them to put the chassis ears on and duplicate the sound. 44 days of backordered parts and one day install.

I had the exact same experience. Took some “gentle” and diplomatic convincing…but they replaced my rears and front passenger side strut. Much much better now.

However, I’m still not entirely convinced they shouldn’t have just replaced all four.

 

[Thamac15]

I had the exact same experience. Took some “gentle” and diplomatic convincing…but they replaced my rears and front passenger side strut. Much much better now.

However, I’m still not entirely convinced they shouldn’t have just replaced all four.

I had my front left replaced a few months prior due to an accident, but never experienced any sound from that side.

 

[taquitos]

Well I’ve got more to add to the shock clunk saga. Decided I was pretty tired of the clunk and doubled down on getting the shocks replaced. Went to a different dealer than before and they were much more helpful. Still had to jump through one hoop though. They told me the spare tire winch assembly was making noise. I asked them if I could isolate would they look at the shocks again. They said yes so I uninstalled all that. Still clunked obviously. Although they weren’t just making stuff up. The spare tire winch assembly isn’t entirely quiet, but the sound still should have been easily traceable without that removed. Took it back for them to look at again. The agreed the noise was coming from the rear shocks. Easiest way to replicate and not make any other noises is lay underneath and push the rear bumper up and then drop it back quickly by the way. I asked them to replace the fronts too since manufacturing related things like this tend to not randomly impact just some shocks from the same time range. So they agreed to do both front and rear. They said the part numbers for the shocks are very new (not sure how new is new to them). Shocks showed up in about two weeks. One happened to get damaged in shipping so they replaced the three they had and am waiting on the replacement for the fourth. Glad I got them to do all four because the one corner that didn’t get replaced (front right) definitely makes noise. The rear is so loud when it clunks that it makes it hard to hear anything from the front. Driving over potholes going slow can easily tell the one original shock apart from the new one though. I purposely didn’t check which corner had the original the first time I drove it after the swap to avoid any placebo too.

Is the ride quality better on the new shocks? Honestly hard to tell. Going 15mph can maybe feel the reverberations from the clunk a little, but past that not crazy different. Actuation at low speed is potentially a hair smoother, but again nothing night and day. It’s more peaceful at least. Not that raptors are especially peaceful to begin with, but sometimes I like a little quiet on back streets. Haven’t gotten a chance to thrash it since, but I expect that to be indistinguishable. My only hesitation is maybe the neutered something to get rid of the clunk. Who knows since they say nothing about it. EXT did this with certain mountain bike shocks to appease people who didn’t like the noises. Worst case scenario I have an excuse for aftermarket shocks whenever that rolls around.

 

[sixshooter_45]

Well I’ve got more to add to the shock clunk saga. Decided I was pretty tired of the clunk and doubled down on getting the shocks replaced. Went to a different dealer than before and they were much more helpful. Still had to jump through one hoop though. They told me the spare tire winch assembly was making noise. I asked them if I could isolate would they look at the shocks again. They said yes so I uninstalled all that. Still clunked obviously. Although they weren’t just making stuff up. The spare tire winch assembly isn’t entirely quiet, but the sound still should have been easily traceable without that removed. Took it back for them to look at again. The agreed the noise was coming from the rear shocks. Easiest way to replicate and not make any other noises is lay underneath and push the rear bumper up and then drop it back quickly by the way. I asked them to replace the fronts too since manufacturing related things like this tend to not randomly impact just some shocks from the same time range. So they agreed to do both front and rear. They said the part numbers for the shocks are very new (not sure how new is new to them). Shocks showed up in about two weeks. One happened to get damaged in shipping so they replaced the three they had and am waiting on the replacement for the fourth. Glad I got them to do all four because the one corner that didn’t get replaced (front right) definitely makes noise. The rear is so loud when it clunks that it makes it hard to hear anything from the front. Driving over potholes going slow can easily tell the one original shock apart from the new one though. I purposely didn’t check which corner had the original the first time I drove it after the swap to avoid any placebo too.

Is the ride quality better on the new shocks? Honestly hard to tell. Going 15mph can maybe feel the reverberations from the clunk a little, but past that not crazy different. Actuation at low speed is potentially a hair smoother, but again nothing night and day. It’s more peaceful at least. Not that raptors are especially peaceful to begin with, but sometimes I like a little quiet on back streets. Haven’t gotten a chance to thrash it since, but I expect that to be indistinguishable. My only hesitation is maybe the neutered something to get rid of the clunk. Who knows since they say nothing about it. EXT did this with certain mountain bike shocks to appease people who didn’t like the noises. Worst case scenario I have an excuse for aftermarket shocks whenever that rolls around.

Don't forget to have them check their calibration.

 

[taquitos]

Don't forget to have them check their calibration.

One of the solenoids is getting replaced in the future so it will definitely be getting recalibrated. The insulation on the wire is worn through but still functional. They are on back order apparently.

 

[Legacy32]

So i've been dealing with the clunk issue for a while. The previous dealer couldn't find the noise and there was no issue. Took the truck to a new dealer and they have identified the rear shocks as being the issue. The Ford dealer is telling me that Fords manufacturer warranty on the shocks are 2 years or 24k miles, whichever occurs first and of course my truck has 26,511. They are also suggesting replace both rear shocks and it will cost 3,522.34...


Has anyone had anything simular?