camber caster bolts will void your warranty

[comagt]

I just put a brand new set a camber caster bolts from the SDHD On my truck. Went out to do a fun little run out in california city the factory bolt broke off ripping the alignment mountains and a arm to shreds. I put the factory nuts back on there and towed it to Galpen ford. At Galpin ford They have a ford representative Come inspect the damage. The representative said that because the caster camber nuts were not factory a could see the marks where they were on the truck that even though the factory bolts were on the truck The warranty was void. I called sdhq And ask them again Do the caster camber nuts void the warranty? And they sed no. I told them what happened and sed it b wize to warn people.

I see nothing wrong here. I wouldn't have expected warranty on a tampered item if they were the point of failure.

 

[Ricky Bobby]

It's funny I called Galpen's owen service Center And ask them if there is okay to put the stock bolts and nuts in the truck After having a aftermarket parts on there And they said yes it's perfectly okay To reuse them. I then called 5 other dealerships And ask them the same question , And they all said the same thing It will not Void your warranty go ahead and reuse them. I got all their names and dealerships And told ford look I've asked Your own service advisors and technicians and they all say it's okay. Ford motor company does not care! Once somebody says no that's all they say is no ,No matter how stupid they look When their own service people tell you it's perfectly okay to do ..

 

[Hockster]

It's funny I called Galpen's owen service Center And ask them if there is okay to put the stock bolts and nuts in the truck After having a aftermarket parts on there And they said yes it's perfectly okay To reuse them. I then called 5 other dealerships And ask them the same question , And they all said the same thing It will not Void your warranty go ahead and reuse them. I got all their names and dealerships And told ford look I've asked Your own service advisors and technicians and they all say it's okay. Ford motor company does not care! Once somebody says no that's all they say is no ,No matter how stupid they look When their own service people tell you it's perfectly okay to do ..

You do know that the dealership is not the one that ok's any warranty... Ford offers the warranty and they are the ones that say ya or nay no matter what the dealer says...

 

[Vash]

If what the dealership says isn't in writing then they never said it. If you have written proof that you were advised that the components were OK then they should take care of you if they're worth anything. Unfortunately you have to CYA for about everything these days.

 

[BIRDMAN]

It's funny I called Galpen's owen service Center And ask them if there is okay to put the stock bolts and nuts in the truck After having a aftermarket parts on there And they said yes it's perfectly okay To reuse them. I then called 5 other dealerships And ask them the same question , And they all said the same thing It will not Void your warranty go ahead and reuse them. I got all their names and dealerships And told ford look I've asked Your own service advisors and technicians and they all say it's okay. Ford motor company does not care! Once somebody says no that's all they say is no ,No matter how stupid they look When their own service people tell you it's perfectly okay to do ..

that's because it won't "void your warranty". What SDHQ and those dealerships told you was correct. your warranty is not void. if you experience troubles with your truck in the future that are true warranted defects then Ford will still cover the repairs.

what's happening here is that they are choosing not to cover this particular repair because it involved an aftermarket part that may have caused the failure. that's fair...but it doesn't mean your entire bumper to bumper warranty is now void.

 

[Ricky Bobby]

Not the whole warranty just all the damage to the frame, lower a arm, shock,and anti roll bar. Yup just that.

 

[BIRDMAN]

Not the whole warranty just all the damage to the frame, lower a arm, shock,and anti roll bar. Yup just that.

hey man we all feel bad this happened to you, but can you see why Ford isn't gonna pick up the bill?

 

[pirate air]

I believe the camber/caster kit that sdhq sells is made by a company called specialty products company (spc). If so this company is very well known and used by many alignment shops. Personally I believe the alignment kits spc makes goes above and beyond the quality of most manufacture alignment kits (including fords f150/Raptor kit). I'd almost bet money there's more spc alignment kits being used by vehicles driving down the road then any other alignment kit manufacture. Not once have I ever heard them causing a failure or giving a reason for a manufacture to deny warranty.

I'm not sure I buy the fact the bolts are stretch to yield, and that's why ford advises not to reuse them. They don't have a torque procedure that indicates they are. I thought they didn't want you to reuse them because the threads are an "interference" fit, which makes them very resistant to coming loose under nvh conditions. By reusing them, it "cleans" the threads everytime the nut spins on and off, weakening the holding strength that the interfering threads give. For whatever reason its not practical to use a throw away bolt who's purpose is for adjustment. I may need to loosen and tighten these lower control arm adjusting bolts several times throughout the course of the alignment before I'm satisfied with the readings. I cant possibly replace the bolt for every adjustment change, its not practical. Maybe if live camber/caster readings were always 100% accurate, I could pull it off, but they'er not when compared to you're final caster sweep measurement..

I think ford looked at your truck and said, damn this things really ****** up($$$)! What's the first and fastest reason we can come up with to deny this basket case?!?! The aftermarket alignment kit and reused bolts is what got the blame, but I don't believe its the primary cause. I'll be keepin on with my spc alignment kit equiped Raptor, 16000 miles and zero issues. The spc kits actually caused less galling from arm movement on my frame than the bare factory bolts did.

 

[Wilson]

I just put a brand new set a camber caster bolts from the SDHD On my truck. Went out to do a fun little run out in california city the factory bolt broke off ripping the alignment mountains and a arm to shreds. I put the factory nuts back on there and towed it to Galpen ford. At Galpin ford They have a ford representative Come inspect the damage. The representative said that because the caster camber nuts were not factory a could see the marks where they were on the truck that even though the factory bolts were on the truck The warranty was void. I called sdhq And ask them again Do the caster camber nuts void the warranty? And they sed no. I told them what happened and sed it b wize to warn people.

if you put on new camber caster bolts from SDHD on how can the factory bolt be broken. if the modded part broke and caused carnage the place you got the mod from should take care of the warranty. imo

 

[jdowens1]

Once it's in the system, it's done. I can see Ford denying the claim. It's an aftermarket part, and a part that was not factory or dealer installed. Ford has no way of knowing the quality of the part or competency of the installer. I'm pretty liberal about aftermarket parts on new vehicles, and do not like dealers that deny legitimate claims because a vehicle has been modified. This sounds like Ford is not responsible. Are they denying the claim, or voiding your warranty? There is a big difference.

I understand what your saying doesn't mean a different dealer wouldn't help him out. Because one dealership says no it doesn't always mean you can't go elsewhere. Most times when a dealer says it isn't covered they don't submit a request to have warranty cancelled. Just because one dealer says no doesn't mean another won't help him out. Trying to cancel a warranty for something so simple is flat out retarded. I know many out there do but there are dealers that want you as a customer and are willing to help out.