smurfslayer
Be vewwy, vewwy quiet. We’re hunting sasquatch77
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- Dec 16, 2016
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Only if you raise the concern and document the issue -during- the warranty period and the part lets go within a subjective amount of time / mileage, the manufacturer could be on the hook for the repair and legal expenses. Obviously it depends on a variety of circumstances, but if your 33,000 mile service ticket says ‘customer concerned they may have filing cam phasers’ / and it’s returned NPF, then at 40,000 miles you lose one, or have failure related to it, yes, you can in some instances sue and win.
Particularly if you have video illustrating the problem; hell, I would go as far as to video me showing them the video, if it were me. People love visual aids, and if you show a flippant, uncaring or unconcerned service advisor, service manager, or tech, juries love to punish stupidity. More importantly, if you let customer service know and play the wronged customer card, they just may intervene and compel a repair - because they know the company could be hooked too.
Particularly if you have video illustrating the problem; hell, I would go as far as to video me showing them the video, if it were me. People love visual aids, and if you show a flippant, uncaring or unconcerned service advisor, service manager, or tech, juries love to punish stupidity. More importantly, if you let customer service know and play the wronged customer card, they just may intervene and compel a repair - because they know the company could be hooked too.