yeah, this is a warranty item, not a case of abuse from what you described. Unless Ford C/S authorizes a tow, they’re likely not going to cover your tow. 1500 smackers is a bit... extra... did the operator tell you up front or cajole you into the tow and hit you with the bill after?
My bet is: supply chain. defective part from an overseas supplier with a large population and communist regime.
We still haven’t gotten out from under the china virus, scandemic, panic & faux recovery. It will probably be mid 2025 before we return to some semblance of normalcy in the auto industry.