MidnightSpecial
Full Access Member
I had a BAK X4 when I lived in Florida. 2 years into the Florida heat and humidity, the felt liner had completely failed and the rubber gaskets were fried. I was still in the warranty period and was 50/50 if I was going to ask for a replacement since I abused the hell out of it by leaving it in direct Florida sun for 2 years. BAK asked for 3 pictures and shipped a replacement the same day. Not only that but they sent me a MX4 since I was doubtful the X4 could handle my abuse.I had issues on my last road trip with my BAK MX4 leaking in the middle. I have had it on the truck since June 23. I had a BAK G2 before that on my Titan that had no issues at all. I contacted BAK support and they had me take a video of the leak (I ran a water hose over the top) and they are shipping me a replacement cover. It appears to me that it was running into the right side edge, down inside and across that first folding seam and dripping down. Was not draining into the channel like it should. We will see how this replacement goes!
They are great to their customers.