Hey everyone, thanks for your interest in our intercooler for your trucks! We understand there can be some hesitation with seeing negative reviews on brands or products, but we’re happy to help and answer any additional questions you may have.
As we all know, customers who are experiencing an issue are much more likely to publicly post about it, and the way BBB’s site is structured, the main option is to “File a Complaint” so it’s no surprise that most of the postings there are negative. Aside from that, a business can be protected by becoming “accredited” for a fee paid to BBB, and investigative reports have found that ratings have been altered based on that paid accreditation, leaving other businesses to accumulate negative reviews, skewing the outlook.
We’re dedicated to making sure you guys have the best products available for your vehicles and are happy to assist if something does come up. All our parts are covered by our lifetime warranty for manufacturing defects, so if something does fail or give you trouble, just reach out via email or the form on our website and we’ll get you back on the road or trails as soon as possible. Unlike many other warranty programs, we don’t require you to send the parts back for inspection and approval either, saving you hassle and downtime. Speaking of the warranty, we haven’t had anyone reach out to us on either the intercooler or the piping for the Raptor with an issue that required a replacement since coming to market.
While our parts are manufactured around the world, all our R&D, road testing, and quality control monitoring is based out of our Delaware headquarters. We work very closely with our overseas locations and have Mishimoto team members on hand to make sure that everything is going smoothly through every step of the production process. We’re very proud of our Raptor intercooler system and have had plenty of positive feedback from drivers running our kit on everything from daily drivers to off-road toys. We know there’s a lot of options out there, but we’re focused on offering the intercooler that’s going to be an easy install and great bang-for-your-buck performance.