Anyone get new frozen latch notice

[SD1290]

I just received a letter from Ford for a frozen door latch customer satisfaction program just came out this October.

I did have frozen door latches a few times on my 2018 screw last winter.

anyone have this done yet? Does it fix it?

Thanks

 

[image98]

I never experienced any freezing issues with my latches, but the dealership performed the warranty work. I haven't noticed any difference visually or in operation.

 

[Bryantbjb]

I got the notice. Called the dealer. Will only fix if I’ve had the issue. So far no issue here.

 

[MDJAK]

Had issue on 18 Platinum. Not on Raptor. Yet.

 

[crowmobe540]

I had the issue on mine and got it fixed at the dealer. Haven't had the issue since. I haven't received the letter but maybe that is because I already had the work done.

 

[Dhowell]

I got the notice. Called the dealer. Will only fix if I’ve had the issue. So far no issue here.

My dealer said the same thing.

 

[NE Raptor]

I had the issue on mine right away last winter - dealer fixed it and have not had an issue since.

 

[TXRaptor]

When I took mine in for Warranty work, they told me the same thing. Unless you have had the problem, they will not perform the fix. Since I live in South Texas, I only see one or two days a year below freezing.

Unfortunately, my Ford Pass app still tells me there is a Field Service Action every time I log in, but they are never going to do it to my truck. Sigh...

Does anyone know of a way to clear the message from the Ford Pass App?

 

[David Godbee]

I received the letter today and mine states if I have had the issue but if not keep the letter as a reminder of the program.

 

[Justin1980]

Same here mine is a 2019. I plan in taking it in just to take care of it as winter approaches. My recommendation is everyone should just get it done.