@Morgasm11 if you haven't already check out the thread in the "TSB recall" section.
http://www.fordraptorforum.com/f183/tsb-11-8-12-5-4l-transmission-harsh-2-1-downshift-13652/
There are a few in there about harsh up and down shifts. Take these TSB's with you and tell them to fix your shit.
http://www.fordraptorforum.com/f183/tsb-11-8-12-5-4l-transmission-harsh-2-1-downshift-13652/
There are a few in there about harsh up and down shifts. Take these TSB's with you and tell them to fix your shit.