You’re simply wrong in most of what you write. The dye was put in because of a known issue of the engine idling and putting too much oil pressure into the turbos, causing internal leaks within the turbos. The dye was to prove the leaks were happening within the turbos because its oil cooled. This was the solution directly from Ford. After running the truck for ~3k miles, they wanted me to come back to see if they could see the dye in the exhaust pipe from oil leaking INSIDE not outside of the exhaust system. Because of this, they found the cylinder issue because there was dye in both exhaust pipes at the back of the truck, along with some on the back bumper, which proved oil was exiting from inside the motor. At that time, ford instructed them to bore scope. This is a widely known issue for these trucks - the turbo issue. People have had to have their turbos back, including cats, replaced because of internal oil leaks saturating the cats making them unusable. Search it in this forum and you’ll find it.Your original post. You stated that it started smoking out of the exhaust. The dealer found the oil to be 2.5 quarts low, which occurred over the course of 2800 miles. The smoke and cylinder damage are not a coincidence, they’re the result of a lack of lubrication.
Ford or the dealer? You implied that the dealer wanted to cause engine damage so they could do the warranty work. That’s warranty fraud. No reputable repair facility would tell a customer to hammer on a vehicle during an oil consumption test. It’s supposed to be driven normally and have the customer check the oil every 500 miles and all as necessary. Engine oil dye is for external leaks; will not detect internal engine issues such as piston ring damage or failed turbo seals.
The warranties are equivalent, not tiered. All manufacturers require that the consumer perform basic checks and services. One of those is periodically checking oil level.
You said earlier that the GM at this dealer has been understanding, have you escalated the current issue to him? They sold you the truck, they have equity here in getting it fixed.
2.5 quarts low one time will NOT cause damage to the cylinders but running it between 3k interval oil changes like this for 5 months might. No one told me verbally or in writing on the service ticket to check the oil every 500 miles — if ford corporate wanted this to happen, they would have ensured to tell me because if the dealer didn’t and something failed, that could be put back on the dealer. This said, we still aren’t sure what caused the issue. It could be the piston rings and a host of other things that weren’t installed correctly from the factory. Could simply be failed internal parts that got worse over time. The engine has never leaked oil outside of the engine or the turbos. Everything was internal.
I’ve spoken to the owner, the GM, service manager and everyone else there. This is the largest dealer in my state, so they know what they’re doing. I’ve also talked to the local Ford Parts & Service Rep. and he said everything had been done correctly and he apologized for how long it’s taken and for me to “hang in there.”
The GM has offered to buy the truck back as it sits but I don’t think it’s enough - $58k. Another problem is there isn’t any allocation for new raptors. This with the low offer isn’t sitting well with me.