Listen Up New Owners!!

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R1jamn

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I took delivery of my 2014 Scab on 12-6-13.
I thought I performed a descent inspection of my Raptor before "Officially" taking delivery of it. But I didn't inspect it good enough.

The PDI was not completed. There was still plastic covering the blue anodized Fox shocks on the front. The dash still had plastic all over it. The center wheel hubs still had plastic on them.

Upon further inspection I found that the kid detailing my Raptor scratched the plexiglass that covers the guages.

I did find one problem from factory while at the dealer lot. It was a broken door detent mechanism on the passenger door.

On the 400 mile drive home with my new Raptor, I noticed the steering wheel was not clocked at 12 o'clock. It was off a couple of degrees to the left.
I drove on both sides of the freeway and in the middle of the freeway (highest crown point) to determine if it was the road crown affecting the clocking or if it was a bad alignment.
I checked the distance from rear axle to front axles to make sure the rear axle was installed correctly(aka dog walk). the distance was even on both sides. I checked the tire pressure and they were all good.
It appears that the clocking is off only.

After a couple of days at home I noticed the rear bumper was bent on the left hand side. The plastic bumper cover attatched to the bumper had a bow on the left hand side also.

Inspect your new Raptor thoroughly before you officially take delivery of it.
Don't be affraid to take an hour or more to completely inspect it. Bring a family member or two, or friends, to help inspect your new vehicle.
Do not let your excitment hinder your ability in handling practical matters.

Step 1.) Go to your dealership where your new Raptor is located and be cordial with the salesman and staff.
Step 2.) Ask to perform a vehicle inspection and test drive. You must be adamant on this.
Step 3.) If you find anything wrong with your Raptor make sure it is documented and taken care of with a "Due Bill" or similar. This is not a warranty repair at this point. It falls in the lap of the dealership to make it right.
Step 4.) Start paperwork. (Credit Applicaton/Show insurance/Financing/etc.)

I have taken my new Raptor into a dealership in my area and have left it with them to fix.

First pic shows bent bumper on the left and the bowed plastic.
Second pic shows the left hand side of bumper that is spread away from bed of truck.
Third pic shows the side of bumper on the right hand side. It is not spread out from side of bed
 

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locktech

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Must have been built on a Monday! :)

That sucks. But I would still would have driven it home even If I did notice those things and just bring it back to be fixed.
 

amphibian

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Scratched clear plastic on the gauge cluster is a very common problem. It scratches if you look at it wrong.
 

locktech

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Yea I've read a few people that have had that issue on the forum. Definitely something to check.
 

skyscraper

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Good info. What's the fix for the scratched cluster glass? Mines a little scratched as well from the dealership.
 
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I have to travel out of state to get mine too. I am not sure if I would stick around waiting for their service dept to fix things, especially if it was their own stupid kid employee who scratched the cluster. I'll inspect for documentation but probably get the work done when I get back home. Or does it cause issues taking delivery with known issues?
 
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R1jamn

R1jamn

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Must have been built on a Monday! :)

That sucks. But I would still would have driven it home even If I did notice those things and just bring it back to be fixed.

It was Kinda. Monday was Veterans Day. Mine was built on 11-12-13 (Tuesday), the day after Veterans Day.

---------- Post added at 07:33 PM ---------- Previous post was at 07:29 PM ----------

Good info. What's the fix for the scratched cluster glass? Mines a little scratched as well from the dealership.

I ordered a Novus Plastic Polish Kit. I will try that out. It has good reviews.

As was already mentioned. Just breath on it and it will scratch.

---------- Post added at 07:38 PM ---------- Previous post was at 07:33 PM ----------

I have to travel out of state to get mine too. I am not sure if I would stick around waiting for their service dept to fix things, especially if it was their own stupid kid employee who scratched the cluster. I'll inspect for documentation but probably get the work done when I get back home. Or does it cause issues taking delivery with known issues?

It could be a problem.
Taking delivery includes signing off on the paperwork.
One of the documents that you sign off on, states there is no damage to vehicle.

The advantage to finding the problems before delivery is that they document it and provide a "Due Bill".

The service writer at my local dealership wasn't at all happy dealing with a new vehicle that was bought at another dealership.
It was obvious he didn't want to deal with Ford Customer Care or whoever he reports to.
 
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skyscraper

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Cool yeah please let me know if the Novus polish works. If it does, I bet it can be covered with a screen protector afterward to ensure it can't get scratched anymore.
 

Evilmonkey

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Always good to check it out before delivery.

Wait until you take it off road for the first time and hammer it. Bashed in skid plates, rock chips, scratches and front to back pinstripes are a common occurrence!

Have fun with the new Raptor.
 
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