Ocbuckeye
Full Access Member
Add mine to the list:
Here is My Recall Nightmare, Long story but need some help guys.
I was heading out of SoCal a few Saturdays back with my father and son in the truck. April 6th to be exact.
2013 Raptor SCREW with around 98k miles on it (Dealer-installed Roush). 2nd Raptor, shopping for my 3rd (Gen2)
I’m roughly 2.5 miles from the house doing about 55-60 MPH and the truck feels like it shifts into neutral, revs, stutters and then slams into 1st gear. The Truck skids and revs high RPMS before I can get my foot on the brakes driving in the middle lane. I get the cars around me to stop so I can get over to the side of the road/bike lane.
I limp the truck home and start looking online to see if I can see what's up. After some time I ask my dad to call Ken Grody Ford in Buena Park. While he’s on the phone he says to the service tech that he should talk to me. The Service tech then says that the earliest they can get me in is May 27th. Over a month later, I push him several times to tell me why so long when he finally lets me know that” We take care of our customers first”. Now I didn’t purchase the truck there, or my 2014 ruby red, I did purchase my Flex Titanium from his Carlsbad location, I purchased my 13 at Paris ford in Texas and my 14 at Goody ford in Idaho, But as far as I’m concerned, since I’m driving two fords currently, I’m a Ford customer. I also work for one of the largest Automotive media companies in the USA and have been directly involved with Ford on projects for their Advertisement, Leads, Marketing, and Auto Show products. I’m a Ford guy and always have been since I bought my first Ford in high school(1970 Bronco). When he tells me this I’m pretty shocked.
So then I call up Auto Nation Ford in Tustin and Ned says they can have the truck in on Tuesday Morning. Great. Tells me there is a recall and that they will look at it.
Tuesday morning, Drop the truck off, dad waits for it a couple of hours to update it and they give it a wash, check off all of the inspection boxes that truck is in good shape and he heads home. I was told there was no codes and no issues with the truck.
NOW, the whole way home (about 6 miles) the truck can’t find the right gear, shifting up, sticking in third and then to 6th and back into 3rd. Throwing the wrench code all the way. I'm at work so I head home to inspect it with him. We can’t find anything wrong with it visually, nothing leaking, but the same transmission issue after it initially locked up. So dad takes the truck back to the dealership. The truck sits there till Friday and I finally get a call from Ned telling me that My Supercharger belt is shredded. Now we checked the belt at the house before taking it over, and apparently, they did too when it was at the dealer for the update because they checked off that all belts were good when we picked it up from the initial recall issue.
The next call I get is that the Service writer says they can’t find a belt. After a bunch of back and forth calls trying to figure out how a truck with good belts leaves the dealership with a fixed recall issue and is returned with a shredded belt, a generator code and a hot temperature code and a non-functioning transmission. Back and forth some more we decide that I will drop off my own belt(They can’t find one locally, I have two) and they will put it on. They obviously can’t diagnose the transmission issue without it.
Here is My Recall Nightmare, Long story but need some help guys.
I was heading out of SoCal a few Saturdays back with my father and son in the truck. April 6th to be exact.
2013 Raptor SCREW with around 98k miles on it (Dealer-installed Roush). 2nd Raptor, shopping for my 3rd (Gen2)
I’m roughly 2.5 miles from the house doing about 55-60 MPH and the truck feels like it shifts into neutral, revs, stutters and then slams into 1st gear. The Truck skids and revs high RPMS before I can get my foot on the brakes driving in the middle lane. I get the cars around me to stop so I can get over to the side of the road/bike lane.
I limp the truck home and start looking online to see if I can see what's up. After some time I ask my dad to call Ken Grody Ford in Buena Park. While he’s on the phone he says to the service tech that he should talk to me. The Service tech then says that the earliest they can get me in is May 27th. Over a month later, I push him several times to tell me why so long when he finally lets me know that” We take care of our customers first”. Now I didn’t purchase the truck there, or my 2014 ruby red, I did purchase my Flex Titanium from his Carlsbad location, I purchased my 13 at Paris ford in Texas and my 14 at Goody ford in Idaho, But as far as I’m concerned, since I’m driving two fords currently, I’m a Ford customer. I also work for one of the largest Automotive media companies in the USA and have been directly involved with Ford on projects for their Advertisement, Leads, Marketing, and Auto Show products. I’m a Ford guy and always have been since I bought my first Ford in high school(1970 Bronco). When he tells me this I’m pretty shocked.
So then I call up Auto Nation Ford in Tustin and Ned says they can have the truck in on Tuesday Morning. Great. Tells me there is a recall and that they will look at it.
Tuesday morning, Drop the truck off, dad waits for it a couple of hours to update it and they give it a wash, check off all of the inspection boxes that truck is in good shape and he heads home. I was told there was no codes and no issues with the truck.
NOW, the whole way home (about 6 miles) the truck can’t find the right gear, shifting up, sticking in third and then to 6th and back into 3rd. Throwing the wrench code all the way. I'm at work so I head home to inspect it with him. We can’t find anything wrong with it visually, nothing leaking, but the same transmission issue after it initially locked up. So dad takes the truck back to the dealership. The truck sits there till Friday and I finally get a call from Ned telling me that My Supercharger belt is shredded. Now we checked the belt at the house before taking it over, and apparently, they did too when it was at the dealer for the update because they checked off that all belts were good when we picked it up from the initial recall issue.
The next call I get is that the Service writer says they can’t find a belt. After a bunch of back and forth calls trying to figure out how a truck with good belts leaves the dealership with a fixed recall issue and is returned with a shredded belt, a generator code and a hot temperature code and a non-functioning transmission. Back and forth some more we decide that I will drop off my own belt(They can’t find one locally, I have two) and they will put it on. They obviously can’t diagnose the transmission issue without it.
- SO, they put the new belt on, drive the truck and say it STILL has the transmission issue but has no codes.
- They can’t do anything now UNTIL there is a code(Ford says it has to be there to repair)
- I’ve been driving the truck several times now over many days trying to get a code to persist but nothing
- I can bring it back with the wrench on but don’t know if that will work
- The dealers not returning any calls
- I had no issues until this thing locked up going down the road on April 6th and now it's undrivable any long distance
- Any suggestions to help get a code to persist?
- Any suggestions to help me get this thing fixed?
- Either the leadframe is bad and won’t throw a code or the lockup from the recall damaged my transmission.
