cmarko
Member
Sarah is just the middle person that tells us what she can. All she does is type in your VIN reads you the latest update given to her. Somewhere along the line Ford customer service is being advised to only give the latest primary status and not the secondary status or the dates when the status has changed.
My latest status is awaiting shipment. It would be easy for her (or them) to assume that means it's awaiting shipment to the dealer but from other screenshots on here, that could very well mean that it's awaiting shipment back to the plant for it's retro fit.
Sarah is not a dude in India, she's just doing her job to the best of her ability. If you're frustrated take out that frustration with Ford MoCo. Find an exec on LinkedIn or Twitter. Don't take it out someone who is being bombarded with daily status updates and is only given and aloud to share certain information.
Someone is hubba hubba for Sarah....lol