- Joined
- Jul 18, 2017
- Posts
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Anybody from Canada be careful buying here. He will not drop ship to the border. Cost me 98.00 in exchange and transaction fees.as he took my order and then cancelled it. I emailed to inform him, and said I would let it go, but I wanted him to know. He took after me so I am posting here
You must be Steve? The person who's been emailing me? We do ship to Canada all the time but you had a different BILL TO/SHIP TO on your order. We inquired about the differences (as one address was in the USA, one was in Canada). We get a lot of credit card fraud, especially when we see very large orders from new customers and they have different bill to/ship to addresses. You told us to just cancel the order because you didn't want to pay $300 in shipping charges, so we cancelled the order. You were refunded 100% right away. I don't control the exchange rates but you should have been refunded 100% since we voided out the order. You should contact your bank to inquire about the $98 since the order was refunded 100%.
We didn't take anything from you as you are well aware. We're not thieves. We're a highly respected company.
Additionally you had a completely different name/address for the SHIP TO, which was a UPS store. So due to the fact that you were
1) A new customer
2) Bill to of a Canadian address
3) Ship to of a USA address
4) Ship to was also a UPS Store
5) Ship to was also a different name
We had to cancel your order (actually that cancellation was at your request)
We were actually willing to ship the order but let you know it would have to be in YOUR name. You told us to cancel the order.
So im not sure why you are attacking us. We offered to ship it either to your home address, OR to the address you provided but in YOUR name. You asked us to cancel it. And now over a month later you are claiming we cost you $98? We honestly had nothing to do with that. I explained to you in the email you just sent that you'd have to contact your bank because we refunded you 100%
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