Tracking your New Order – Step by Step / FAQs

[Raptize]

I ordered on 03/18. Build date is 05/06 with an ETA of 05/17- 05/23. My fingers are crossed that all goes smoothly.

 

[Robtor310]

Is anyone getting push back from Ford Service on Facebook messaging?

I message them once a week to see if Ford pulled my order for production. They tell me but kindly ask for me to ask my dealer next time.

Yea Ford Service is lame now. They default to the dealer and wont tell you shit anymore.

Anne is a bitch.

 

[FatBuoy]

Hey all- I have a window sticker, and my dealer told me it will be in between the 15th-20th. Waiting to sell my Avavlanche until I KNOW it's going to be in, but ready to put it on the market ASAP. Apart from calling my dealer again for them to check, where are you able to tell where it is in the shipping/transport phase? Can I as a consumer get that kind of detail?

 

[hamster]

Hey all- I have a window sticker, and my dealer told me it will be in between the 15th-20th. Waiting to sell my Avavlanche until I KNOW it's going to be in, but ready to put it on the market ASAP. Apart from calling my dealer again for them to check, where are you able to tell where it is in the shipping/transport phase? Can I as a consumer get that kind of detail?

See 1st post in this thread. Other than dealer, only FP is given out this information. They are very friendly on the phone as long as you do not call daily.

Ford Performance – Via Telephone (800) 367-3788 , option 1 , [have last 8 digits of vin handy HFA00001] {FP looks to have more detailed tracking info on hand than FS}

Reaching out to them weekly is a good play to see that things are still on track - Lets keep this option available for us all, so try to not abuse it and message them daily

 

[aizdaman]

The FP team has been very helpful the one time I called them. Unfortunately they did not have all of the information I was looking for but gave me the latest status so that was nice and easy.

 

[hamster]

The FP team has been very helpful the one time I called them. Unfortunately they did not have all of the information I was looking for but gave me the latest status so that was nice and easy.

The FP team has been helpful any time I have called them. It appears they see same order screens as dealer, but easier and quicker to reach. To see beyond the standard order screens, you have to get dealer to go to reg rep.....so that is not going to happen often.

 

[Robtor310]

Yea shout out to FP. If youre reading this, we appreciate it.

 

[Hwy. Chile]

New member here.

The dealer submitted my order on 03/15/2017. I skipped CF but ordered the beadlock wheels.

Ford started my build yesterday, 04/11/2017.

I'll update on progress.

Picked up my Raptor on May 9th. It was at the dealer a few days prior, so about 7 weeks from order to delivery.

 

[Raptize]

My truck came in yesterday the 16th of May. 3 days earlier than the ETA date. Additional details can be found under the " Raptor delivery!!" Thread in general discussion.

 

[Mahoney]

Ordered 4/26/17, asked my salesman to check on the order. I have a VIN! Exciting. So, I'll call it 5/18/17 I have a Vin. One thing he did show me was it says Primary: In Order Processing, Secondary: Scheduled Week of June-19-2017, Vehicle Location: Dearborn Assembly Michigan. Does the Secondary: Scheduled Week of June 19-2017 mean my build date?