Tracking your New Order – Step by Step / FAQs

[CFIT]

Your lucky I ordered 2/3/17 and got nothing.


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It's barely been a month since your order was placed so I'd get comfortable if I were you. Fast turnaround times like HGguy experienced are the exception, not the rule.


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[82Kuba]

Got my window sticker about two weeks ago with a build date of 3/20/17.

Just checked Etis and is fully populated.

Dealership emailed me yesterday and told me it's scheduled for delivery.

Anyway I could get a clear eta ??

 

[gneissday]

Got my window sticker about two weeks ago with a build date of 3/20/17.

Just checked Etis and is fully populated.

Dealership emailed me yesterday and told me it's scheduled for delivery.

Anyway I could get a clear eta ??

By fully populated, what do you mean? Mine was built on 3/21, which is reflected on etis, but the other info has been on there since I got my vin. Etis doesn't show any shipping info for me, does it for you? Thanks

 

[82Kuba]

By fully populated, what do you mean? Mine was built on 3/21, which is reflected on etis, but the other info has been on there since I got my vin. Etis doesn't show any shipping info for me, does it for you? Thanks

At first etis only showed the updated build date then yesterday it showed all my options plus standard equipment. I live in Newark NJ mins from the port and the dealer is in the town over so hopefully that means a quick transport time. I'll be in Cali for work next week then Chicago the week after .. with my luck it'll get here while I'm hopping around.

 

[gneissday]

At first etis only showed the updated build date then yesterday it showed all my options plus standard equipment. I live in Newark NJ mins from the port and the dealer is in the town over so hopefully that means a quick transport time. I'll be in Cali for work next week then Chicago the week after .. with my luck it'll get here while I'm hopping around.

Great info, thanks! I'll watch etis to see when my order-specific info shows up. Enjoy the new truck!

Edit: Actually, just checked and it's all there now. Yeehaw!

 

[lars464]

Im in the same situation. Built 3/23. ETIS fully populated. Now just more waiting. I am a 10/13/16 order date.

 

[umichscoots]

ETIS fully populated.

What do you mean exactly by ETIS is fully populated? Mine looks like this, is that what you're seeing?

 

[taco-13]

What do you mean exactly by ETIS is fully populated? Mine looks like this, is that what you're seeing?

You should see a change in the Minor Features info any day now. Mine updated with the full list 2 days after it was built. It will have a detailed list of every option and if your truck has it or does not.

 

[HGguy]

Update

I HAVE A VIN!
Ordered 2/13. Dealer e-mailed this morning with a VIN. No build date, but it looks like progress

Just got an e-mail from my dealer with a delivery date for the week of 5/15. No build date though. If this holds it'll be a full 3 months. I'm going to have to do another oil change on my trade in.

 

[umichscoots]

FYI, I've been having great luck tracking my order through Jack Cooper's PALS portal at https://palaspp.com. I live in Michigan, and I'm fairly certain it only works for CONVOY, but it has been very up to date every time I check it:



I do change the information shown in the screenshot, but as it progresses it will be AFAIK:

They have been informed of your truck:

Destination: null
Status: Pending​

They are scheduling your truck:

Destination Name filled in.
Status: Pending​

They are actively transporting your truck:

Status: Dispatched​

They have delivered your truck:

Status: Delivered​