Spoke to the SA.
1. No one has looked at it yet ("we're busy, sorry, will try to take pics today and send to Ford, hopefully today, they need to see it").
2. Cannot give you a loaner because we have none.
2a. Cannot give you a loaner anyway because Ford hasn't yet seen it yet to make a decision.
2b. Cannot get you a rental because Ford hasn't seen it yet to make a decision.
3. If we can't get you a loaner, we'll get you a rental from Enterprise.
3a. If we get you a rental from Enterprise, it has to be a Ford product
3b. I just talked to Enterprise 5 minutes ago and they have no Ford products.