I was doing my first tire rotation and noticed some unusual tire wear on the fronts @ just under 6K miles. Took it to the dealer yesterday as they wanted to investigate the situation. They were quick to let me know that an alignment would not be covered under warranty as I was 20 days past the one year period which covered alignments. I told them I was not concerned about the alignment coverage but more so the damage to the tires that cannot be undone.
After 1.5 hrs they called me out to the truck to speak with the service manager and he proceed to show me the alignment printout and continued to explain that this is pretty typical wear for this type of tire driven mainly on the highway. I expressed my disappointment in the wear and progressive noise on perfect truck.
They offered to replace the tires which I accepted and I told them that now that I know this is expected, I will be rotating them every 2.5K vs 5. He said that is the best way to avoid this type of damage in the future and I thanked them for their time. New tires should be in next week for them to install.
This was the first time I have ever been in for any problems with my truck. Fairly pleasant experience so-far.
R,
HAP
After 1.5 hrs they called me out to the truck to speak with the service manager and he proceed to show me the alignment printout and continued to explain that this is pretty typical wear for this type of tire driven mainly on the highway. I expressed my disappointment in the wear and progressive noise on perfect truck.
They offered to replace the tires which I accepted and I told them that now that I know this is expected, I will be rotating them every 2.5K vs 5. He said that is the best way to avoid this type of damage in the future and I thanked them for their time. New tires should be in next week for them to install.
This was the first time I have ever been in for any problems with my truck. Fairly pleasant experience so-far.
R,
HAP