* My experience and thoughts, take it back to the Ford dealership, they need to fix it. My experience is when you take something that is a warranty or factory problem, the only leverage you have is those surveys from cooperate! I have had several events with poor quality or sloppy work, those surveys seem to have value. When the lady calls from the dealership, tell her and ask why? My last experience was a simple piece of plastic that needed replaced under warranty. The part arrived within several days. No one called me for 47 days. I truly thought Ford simply blew me off and hoped i forgot, LOL. When the service guy finally called i was shocked and asked him why so long, he said he forgot! When the survey called, I explained the extreme delay..........after all the apologies (********) she sent me a free oil change. I always purchase new trucks ever two or three years, Ford has been very sloppy and careless, causing damage several times (like all four of my SVT rims / they replaced all four). The only reason i keep going to them is because they fear negative publicity and you have leverage to hold them accountable!