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I am not aware of any easy way to seek out the zone mgr. outside of dealing with sales mgr. or general mgr. Can try going thru Ford regional office. As mentioned the Sales mgr/Gen mgr. or trained competent sales rep should have access and visibility into your order and what could be the hold up. I know any, specifically specialty Vehicle lines, don't have scheduling every week and don't necessarily correspond directly to plant operations and stated schedules. I also know the Ford regional office will change the priority code and/or notify the dealership in advance that your Raptor order will be scheduled in an upcoming week.
Excited for you that a positive communication was had if nothing tangible otherwise. I know PC 10 is a dealership update on your order, from 19, as whoever your dealing with wants it to be picked up early across their weekly allocations, if any others. No reason for Ford or regional scheduler to use 10 as opposed to 1-9 instead to suit their follow thru on trying to bring your order to being scheduled instead of the dealer lining you up against a stack of other allocations. The Regional Scheduler will next look at your order with said dealership, confirm allocation is available with no restraints, etc. vett it against your retail order and other PC 10 orders and if things check out he can change your PC up to '1'... then it will be reviewed weekly for possible scheduling as at a '1' you are as close to being scheduled as possible... as Ford will now make exceptions to any restraints to get you scheduled at a 1. Then in this case you will be better assured you'll hit this first wave if that happens and further gets built. This scheduling unfortunately does not guarantee any build or unforseen restraints in later weeks, changes in parts availability, etc. to actually delay building your order. But very favorable. Your still at the mercy of issues with the build being able to happen similarly to what helps us end up being scheduled sooner than later. Remember any dealer can submit a retail/stock order... but if no allocation is available and even if available and other stars do not align... your at a standstill. Be proactive to empower your dealer to continue to communicate with you on PC changes, commodity constraints in a given week, etc. as it's important and possibly challenges them to do better if not already. If that matters... if not then hopefully things work out regardless of this awareness. Sucks for some people if only they had honest open dialogue with their dealer contacts that could better position themselves to receive an actual vehicle instead of a 9-12 month empty promise of hope.
Excellent!
Talk to GM or Sales Mgr. directly. They should know about and understand the Vehicle Visibility reporting system , which by yhe way they have access 24 hours/day, that provides complete information on the order history, scheduling, production and shipping status. The key to fasttrack things from your perspective is ask if order was submitted before or after allocation was granted. If your order was placed before... is their others, is it a good match against allocation criteria? If placed after does it fit the allocation/granted when placed? If others placed an order... what priority are you against others? If your first priority (based on PC and order date)... does your order have commodity restraints that emerged currently... during week of review? If none of that alignment fell perfectly then hold still as the regional scheduler will advise weekly if your allocation (is it a match against all things known that week) can be scheduled and likely moved your PC to 2 or 1. If it can be scheduled and is now higher priority under 1-9 including order date then ford will review this order and set a schedule week/day. If you get here... hold on because now your build has to fit the production and all its possible constraints, limitations, etc. I wish the best outcome in your favor.
