Rigid Dually lights

[krash]

Sorry for the rant, but have to vent.
I ordered the Raptor bumper kit with 2 white spots and 2 amber floods, from one of the venders on here. They were on backorder, so waited 5 weeks to get them. As soon as they came, I installed them. They came with a great wire harness and instructions. Turned the upfitter switches on and one of the white spots had a LED out. Called Rigid on Monday and they apologized for the defective unit and said that they would send a new one right out. On Thursday, I called to check on the shipment and Rigid informed me that it went out Wednesday. In the meantime I noticed that the other white spot had a fogged lens, with all of the rain we have been having. I waited until the next Wednesday, called back again. Was informed that the computer showed that it had been shipped but had no UPS tracking number. Shipping dept. never shipped it. I talked to them about the other lens that had fogged and Rigid said that they would expedite two new spots. UPS arrived today and guess what--only one spot. And ofcourse no one to talk to till Monday. The technical support people have been good to deal with, but someone keeps dropping the ball.

 

[craigcoram]

Sorry for the rant, but have to vent.
I ordered the Raptor bumper kit with 2 white spots and 2 amber floods, from one of the venders on here. They were on backorder, so waited 5 weeks to get them. As soon as they came, I installed them. They came with a great wire harness and instructions. Turned the upfitter switches on and one of the white spots had a LED out. Called Rigid on Monday and they apologized for the defective unit and said that they would send a new one right out. On Thursday, I called to check on the shipment and Rigid informed me that it went out Wednesday. In the meantime I noticed that the other white spot had a fogged lens, with all of the rain we have been having. I waited until the next Wednesday, called back again. Was informed that the computer showed that it had been shipped but had no UPS tracking number. Shipping dept. never shipped it. I talked to them about the other lens that had fogged and Rigid said that they would expedite two new spots. UPS arrived today and guess what--only one spot. And ofcourse no one to talk to till Monday. The technical support people have been good to deal with, but someone keeps dropping the ball.

I'm REALLY worried about Rigids reliability. See my avatar - I've got them all. The first 20" I got had an LED out in it right out of the box. I just hope my lights dont fog up. I just installed them Wed and washed my truck good yesterday and so far no fogging up. I spent a TON of time adjusting mine and I dont want to have to take them on and off every other week to send them back in a get them fixed either.

 

[pat'sRAPTOR]

That's kinda ****** but I've had rigids 40" light bar on te front and dually's in the rear for over a year now and I've never ever had any problems with them and I know a lot if others haven't either maybe it was just a bad batch

 

[svt83]

Man that sucks. Keep us posted if you could. I've really been looking at getting them.

 

[MandR Automotive]

There is also a really good quality but cheaper alternative

 

[AngryBird]

There is also a really good quality but cheaper alternative

If only you had a link in your signature I could easily go look at them ;-)

 

[MandR Automotive]

Sorry gonna add it. Home - M & R Automotive

 

[MagicMtnDan]

For the record I have Rigid's 20" bar and five Duallys and they're all great - no problems, no issues at all. Excellent quality lights.

By the way, negative comments online go a lot further than most any positive ones. If Rigid makes good on your stuff I hope you'll post some positive comments or even a positive thread about their products.

 

[pat'sRAPTOR]

Yes I agree with dan^^^ there are a lot of great vendors on this site and I personally have worked with a lot of them and have never had a problem with any of them the supporters here on FRF are top notch guys and they deserve the credit!!

 

[Big Blue]

I have several Rigid products including their 20 and 40 bars, no issues. Rigid is top of the line. Give em a call and discuss your situation. They have great customer service.