Replaced phasers twice now blown motor ?

[benbachh]

Well I guess no more aftermarket parts for me. Stupid frame cut bumper looked too cool to pass up.

 

[Muchmore]

Well I guess no more aftermarket parts for me. Stupid frame cut bumper looked too cool to pass up.

Nah, your not there yet unless there is something you ain't sayin'

You are entitled to an escalation process. Usually it's 3rd party arbitration AFTER a 3rd party inspection is done. They may require you to pay for the inspection until such time as the claim is covered, then they pick up that cost. If they still deny you pay for that. But I would begin the appeal process right now. Read your contract or put it up here somehow for help. It's probably still in the glove box of your truck. It sounds like the dealer has been pushing for customer pay this whole time (pay's the best) instead of doing due diligence to determine the actual failure.

Yup it's broke with metal from who knows where in the pan is not a diagnosis, it's a result.

 

[smurfslayer]

Once you’re out of the factory warranty period, it depends on the contract for the extended warranty provider, which is really an insurance of sorts. If the warranty contract is worded similarly to our known, understood premise that the vehicle must be well maintained, not abused or neglected and the failure was not caused, nor contributed to by any aftermarket parts then you’ll possibly prevail eventually but the provider has made it clear you will have to fight for it.
I’ve been down this path with an Allstate aftermarket warranty, and they eventually covered costs but stalled as long as they could justify until I actually had a lawyer to sue THEM, contact them. If I recall and this has been many years... 20th century in fact... I had to pay the lawyer to author a “strongly worded letter”, which they were served with. Only then, after I contacted them a few days after receipt, did they reluctantly agree to negotiate paying for repairs.
The failure was a cam chain tensioner, which failed, and made the car run like cr@p below 2k rpms, but otherwise it ran ok. It didn’t sound healthy and I was sure something was really wrong. I had to pre-authorize / pay for tear down, analysis and wait, wait, wait.

Not sure if you had the giant FMIC or just a stock replacement unit, or if it would even have made a difference, but it sounds like the dealer does not want to admit culpability here, and have found an easy out. Court would be a crap shoot depending on jurisdiction. 99% of drivers are not gear heads.

This is the chance we take in customizing vehicles or tuning. Particularly the latter. If there wasn’t a tune on the truck, and it’s not obvious what caused the issue, you may need to seize the truck, parts, evidence collected so far and have it taken to an independent shop to validate the findings. That will not be cheap, but if the independent shop points the finger at the previous repair, you may stand a better chance of success at getting things covered.

I’m not trying to be a doomsayer here, but if it doesn’t go easily here, it may actually be cheaper to pay out of pocket than compel the warranty repair, and yes I know how that sounds.

 

[benbachh]

I spoke to a few different lawyers that specialize in warranty claims, all told me it’s a waste of time except one person that told me to email them all the documents I have.
I guess I’m going down that route. I might just send the truck to a well know repair shop ( if anyone knows of any in the OC area that would be helpful ) to tear down and install a new motor if it can be ordered & pay out of pocket.

The lawyer said they don’t get paid unless we win, so the only extra thing I’d have to do is pay for a complete breakdown at another shop.

Still waiting on another response from ford though, the last time I spoke to the rep he said he’ll relay my message to his supervisor but I’m assuming they’re just going to tell me to kick rocks

 

[Muchmore]

Still waiting on another response from ford though, the last time I spoke to the rep he said he’ll relay my message to his supervisor but I’m assuming they’re just going to tell me to kick rocks

Ask for a denial in writing. Either email or written letter but you need something more than "word of mouth" you need them to tell you exactly why it's being denied, which aftermarket part caused the failure. You sound like you are content with going straight to out of pocket, am I missing something?

 

[FordTechOne]

Ford and the extended warranty declined the claim due to the
“ aftermarket intercooler & cold air intake “
I told them that would be reasonable if those parts also failed & the motor over heated. Which was not the case..
the rep said he’ll relay that message to them but it doesn’t sound too good.

Any suggestions ? Should I get a lawyer ?
I mentioned that the only reasonable explanation could be that
1. The camshaft just failed ( faulty part )
2: during the replacement of the cam phasers the tech did not torque the bolt down correctly.
There was so coolant or water in the oil, the vehicle did not over heat & I just did service 500 miles ago…

I think it might be worthwhile to pursue it with your aftermarket warranty company. They are trying to take the easy way out by blaming modifications. Although they don’t need to prove modifications directly caused the failure, they need to explain how the modifications are attributed to the failure. In your case, it is not possible that an aftermarket air intake and charge air cooler could have damaged the timing drive and locked up the engine. It’s even more concerning that they’re drawing that conclusion without having the engine torn down to establish a root cause.

 

[FordTechOne]

Ask for a denial in writing. Either email or written letter but you need something more than "word of mouth" you need them to tell you exactly why it's being denied, which aftermarket part caused the failure. You sound like you are content with going straight to out of pocket, am I missing something?

I agree with this as well. Aftermarket warranty companies are notoriously shady.

 

[Muchmore]

I spoke to a few different lawyers that specialize in warranty claims, all told me it’s a waste of time except one person that told me to email them all the documents I have.
I guess I’m going down that route. I might just send the truck to a well know repair shop ( if anyone knows of any in the OC area that would be helpful ) to tear down and install a new motor if it can be ordered & pay out of pocket.

The lawyer said they don’t get paid unless we win, so the only extra thing I’d have to do is pay for a complete breakdown at another shop.

Still waiting on another response from ford though, the last time I spoke to the rep he said he’ll relay my message to his supervisor but I’m assuming they’re just going to tell me to kick rocks

Did we lose you?

 

[benbachh]

Got a denial in writing from the extended warranty company

“
Dear Benjamin Bach,

The claim submitted to us on Tuesday, December 21, 2021 has been denied. The Vehicle Service Contract is unable to assist in the reported failure(s) to your vehicle for the following reason(s): Please seegeneral contract exclusions

12.Any vehicle modified or altered with, but not limited to, high performance and/or off-road equipment, and/or battery/electrical system that is not original factory equipment, done before or after the Effective Date of this Contract. Any vehicle used for any type of competitive driving or racing.
If the Oversized Wheels and Tires / Lifted Vehicle Option was NOT selected, the following additional exclusions apply: Any vehicle that is used or equipped with any of the following: Any tire or wheel sizes and/or offsets not recommended by the manufacturer. Any vehicle equipped with a lift kit or has any parts that are used to lift a vehicle or its suspension.

Inquiries regarding this claim should be directed to the above address. Please include your Vehicle Service Contract number with all correspondence. We regret we are unable to assist you further. “

Now they’re claiming the tires lol

Ford hasn’t sent me anything yet.

I’m going to pull the truck out of the shop tomorrow, I haven’t really mentioned anything to them regarding workmanship issues on the cam phaser. I’m thinking of bringing it to another dealership to have them break down the motor to get a unbiased view of what really happened. Hopefully the attorney can work some magic.

 

[benbachh]

Did we lose you?

Nope, die hard Raptor fan. I don’t think I could buy any another truck.