I live within a mile of Republic Ford in Republic, MO. I've had terrible service overall. I struggled getting any warranty work done and I had to prove it to them that the 3rd brake light does have 3 working marker light before they would do anything. I filled out an online survey once giving them a few bad marks, average score overall and I had the service manager take me aside the last visit in and chew me out (he knows me personally). I had some cab dampners that they wouldn't do under warranty so I went elsewhere and haven't been back.
I've been going to Friendly Ford in Springfield, MO now. The service advisor that I've been dealing with has been awesome. He replaced those dampners with no questions asked. Also took care of replacing both headlights that had moisture in them. I had a noise/popping from the driver front and at first was going to replace the LCA even though I have ICON shock and Rogue UCA until they determined it was coming from the UCA. I just recently sent pics on a holiday to schedule a visit and he responded within an hour (on the holiday I might add) and will order parts and get me scheduled in. So far very impressed and my next Ford will definitely be here if the deal is right and will be telling the general manager why I purchased a vehicle there instead of elsewhere.