Pro Eagle Great Customer Service!

[nikhsub1]

So, while trying to install my fancy RPG shackles this weekend, my Pro Eagle jack went **** up. What exactly happened I'm not sure - I suspect a seal failed as fluid was gushing out. Anyway, I was pretty upset that my fancy and expensive jack was *****. So this morning, I rang up Pro Eagle to see what I should do - mind you my warranty is up, was up a couple months ago - I spoke to Chuck and he said bring it down (since I'm local) and we'll fix it. I was pleasantly surprised and fully expected to pay for a repair. I arrived and he took the jack to the back and I waited in the lobby. 10 minutes later he comes out cradling what I thought was my jack. He said, "Here is a brand new jack".

I was pleasantly floored (no pun intended)! They definitely went above and beyond IMO and I just had to tell someone who might care!

It is really nice to see a company stand behind their product like that and sadly, it seems to have become a rarity these days.

 

[smurfslayer]

my Pro Eagle jack went **** up.

bwahahahahaha!

Good one. Next you’re gong to say your Gen1 had a problem.

A pro eagle jack with a problem. Quoting former VP Joe Biden:
“Come on, MAN?!”

seriously, that is good C/S. it’s helpful in making big ticket purchase decisions.

 

[911 Crazy]

Nice to hear that some still know what "Customer Service" is.

 

[911 Crazy]

Which jack do you have? Where did you buy?

 

[nikhsub1]

Which jack do you have? Where did you buy?

I have the 2 ton: https://www.proeagle.com/collections/all-jacks/products/big-wheel-jack-the-beast I have the bracket installed in my bed to hold it.

 

[Kyle Nezat]

Is the big wheels much quieter than the standard steel wheels

 

[nikhsub1]

Is the big wheels much quieter than the standard steel wheels

Yes. But the reason the big wheel is so great is it’s easier to roll any terrain.


Sent from my iPhone using Tapatalk Pro

 

[Kyle Nezat]

Yes. But the reason the big wheel is so great is it’s easier to roll any terrain.


Sent from my iPhone using Tapatalk Pro

I have been wanting one. May wait until Black Friday sales

 

[SS308]

So, while trying to install my fancy RPG shackles this weekend, my Pro Eagle jack went **** up. What exactly happened I'm not sure - I suspect a seal failed as fluid was gushing out. Anyway, I was pretty upset that my fancy and expensive jack was *****. So this morning, I rang up Pro Eagle to see what I should do - mind you my warranty is up, was up a couple months ago - I spoke to Chuck and he said bring it down (since I'm local) and we'll fix it. I was pleasantly surprised and fully expected to pay for a repair. I arrived and he took the jack to the back and I waited in the lobby. 10 minutes later he comes out cradling what I thought was my jack. He said, "Here is a brand new jack".

I was pleasantly floored (no pun intended)! They definitely went above and beyond IMO and I just had to tell someone who might care!

It is really nice to see a company stand behind their product like that and sadly, it seems to have become a rarity these days.

Ha ha ha, love your acronyms. Must be prior Military.

 

[nikhsub1]

Ha ha ha, love your acronyms. Must be prior Military.

Thanks but, I'm not nearly that badass (I am not prior military). And anyone who has seen 'Big Trouble In Little China' (if you haven't, super awesome classic 80's flick with Kurt Russell) knows what ***** is