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I got mine a couple months ago, but haven't had time to open the box. My kids keep asking me when I'm going to put it in, but I have honestly not had the time.
Is that the initial shipment? I mean did you order the ngauge but haven’t plugged it into your truck yet?
When I received mine I found that you need to plug into your truck, download the stock file, load the file to your computer, and then email it to them. I think I also had to include any aftermarket parts I had installed or will install with the tune and let them know what 3 tunes you want. Also let them know if you want the auto start/stop disabled.
A day or two later you receive an email letting you know how to download the tunes to the ngauge and how to load them to your truck.
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Oh, so you probably don’t have a tune on the ngauge yet. They look at your stock tune and build your tune off your truck’s strategy.Still in the box.