Understood. To the same point, I have had a similar experience with the products I've had, but that certainly doesn't insinuate that said products are all going to be problem free, as that is statistically impossible. Thinking more intrinsically about it, I suppose anyone would be hesitant to change from a brand/product that they'd had a good experience with to another that they're unfamiliar with, especially if that's all one has known. Working in the auto industry, especially automotive repair, exposes you to all brands/products, good or bad, so it's certainly much easier to be confident in a decision. For example, someone might read that people are having an issue with Sync 4, and they celebrate the fact that their Toyota has a cassette player and will never experience said problem. You're dealing with feedback from people who couldn't fix a sandwich, yet in the next minute they're an expert in the automotive industry and engineering. Ford is #1 in every commercial industry, followed by GM and RAM. Those fleets demand maximum uptime, lowest cost of service, and the highest capability and reliability. They look at numbers, not brand loyalty. You're best to base your decision on the data, facts, capability, engineering, and product qualities, not what some fanboy is trying to whisper in your ear.