Sidetrack
Member
I just posted this response in another thread, but felt it was value added to also be a seperate conversation. At the very least, sharing my experience with the FRF group might help someone/someday.
For CarFax, I've completely lost my faith in what they can provide. When my truck was stolen in February, the thief drove it through a pipe gate, damaging the front end. The truck was recovered 5 hours later, but the damage was done. My insurance paid out almost $4k for the damages. The claim was filed, the damage was recorded in all documentation, and I had the check from insurance in hand when I was able to make the dealer buy the truck from me. A couple weeks after selling the truck, i noticed that CarFax never was updated to show that the truck was in an accident & damaged. CarFax did show it being stolen and recovered, correctly. Since the dealership was concealing details about the circumstances of the theft, I was afraid that they'd do the same thing for this accident & the next potential buyer. The dealer only goes as far as the blue certified level for all vehicles on their lot, but regardless, they sold it to someone as a "Blue Certiifed" used Ford.
I reaced out to CarFax directly, and they said that since i wasn't the owner of the truck anymore, they wouldn't update the vehicle history to show the recent accident & minor damages. I gave them copies from my insurance claim, etc..., etc... and they still refused to do anything to correctly update their records to show the true history of the truck. To date, the carfax is still missing the accident & damage that occured during the theft.
Screenshot of e-mail from the CarFax Resolution Manager:
My reply back:
CarFax's response:
For CarFax, I've completely lost my faith in what they can provide. When my truck was stolen in February, the thief drove it through a pipe gate, damaging the front end. The truck was recovered 5 hours later, but the damage was done. My insurance paid out almost $4k for the damages. The claim was filed, the damage was recorded in all documentation, and I had the check from insurance in hand when I was able to make the dealer buy the truck from me. A couple weeks after selling the truck, i noticed that CarFax never was updated to show that the truck was in an accident & damaged. CarFax did show it being stolen and recovered, correctly. Since the dealership was concealing details about the circumstances of the theft, I was afraid that they'd do the same thing for this accident & the next potential buyer. The dealer only goes as far as the blue certified level for all vehicles on their lot, but regardless, they sold it to someone as a "Blue Certiifed" used Ford.
I reaced out to CarFax directly, and they said that since i wasn't the owner of the truck anymore, they wouldn't update the vehicle history to show the recent accident & minor damages. I gave them copies from my insurance claim, etc..., etc... and they still refused to do anything to correctly update their records to show the true history of the truck. To date, the carfax is still missing the accident & damage that occured during the theft.
Screenshot of e-mail from the CarFax Resolution Manager:
My reply back:
CarFax's response:
