Just sold my 2018 back to a local dealer...continued hard shifts/issues with the 10speed were part of it. Mine always had an absurdly hard 4-5 shift in Sport Mode, that never went away/awlays came back after re-flashes/new programming. I like the newer Ford programming less than the old...both my truck and my wife's 2019 Expedition started making audibly loud/"thunking" downshifts to 3 in both normal and Sport, and mine would also make hard/audible noise shifts sometimes from 10 to 8. It would also "stumble" through downshifts at times, more often in Sport. Because the transmissions are sealed units, Ford/dealers don't want to/can't do much with them, which is why you get told to re-flash it, it's learning, etc. I just can't imagine that my issues, and those of others, are nothing to be concerned about.