Please let us know what they say. I am having the same issue.Ok took your advice and sent an email off to support.
This is the only issue that I can see in the log
2022-04-28 19:40:08.637 [Comm Adapter] Error on reading data!
2022-04-28 19:40:08.637 [Comm Adapter] OBDII to RS232 interpreter not found
2022-04-28 19:40:08.638 [Ford Vehicle] FTDI #13722AAU works, but no ELM found with baudrate 38400