Ford Raptor Fuel Pump Fuse Issue

[Wilson]

A tsb is not a recall.

 

[Deleted member 12951]

A tsb is not a recall.

It needs to be escalated to a recall. What, people have to die first when they lose power in traffic? White lives matter

 

[Wilson]

It needs to be escalated to a recall. What, people have to die first when they lose power in traffic? White lives matter

I compleatly agree! But that is the why it's not covered unless you still have warranty

 

[str8fast]

White lives matter.....pshhhhhh this is 2015 no they don't


Sent from my iPhone using Tapatalk

 

[RaptorVette]

I ordered the kit and recieved it today.
17 page instructions as well.
I posed it in FRF facebook page.
https://www.facebook.com/download/1668938153389315/Fuse Relay Relocation.pdf

Just installed this today. The instructions are really good and it's not too difficult to do. I was able to sit on my ADD bumper while working on it!

 

[BDRAG]

UPDATE. 12/23/15.

I had a message on my home phone last Friday when I got home from work. It was the service manager at the dealership I had the TSB done at. He was inquiring what they had done wrong and wanted to clear it up. Says he was contacted by ford and notified of my complaint about my service.

I called back and got his voice mail. I left a message stating that I would be happy to discuses the issues and that I will do it face to face not over the phone. I explained we can get together in the next week after Christmas since I will be off. I will update on the event .

Thank you Brittany and Nick for answering my PM's and following through with your efforts to keep FORD #1. Thank you big brother at ford.

BDRAG

 

[Sokoloka]

Been having this same problem two separate nights in a row. Truck cranks but won't start. Off to check fuse 27 right now.
EDIT: 2013 SCREW with 32k miles on it.

DOUBLE EDIT:

 

[Sokoloka]

Been having this same problem two separate nights in a row. Truck cranks but won't start. Off to check fuse 27 right now.
EDIT: 2013 SCREW with 32k miles on it.

Took it to the dealership I ordered the truck from this morning (Encinitas Ford), after i've been left stranded a total of two times. After clearly explaining the situation, I was NOT expecting to be told to pound sand however - even though my truck is still under warranty.

In no uncertain terms the service advisor told me that since I was able to get the truck started and drove it to the dealership, they are unable to help me until the truck fails to start again and I have it towed in.

I understand having to verify that overheating fuse is the issue. Disregarding the fact that there's a melted Fuse 27 hole, disregarding the fact that I have the 20A fuse that's covered in melted plastic. I'm certain they would be able to diagnose the aforementioned issue.

Until I have the truck towed in, they're unwilling to help.

At this point, I asked if he could order me the part at my own expense so I could install it myself. What aggravated me the most is that he again REFUSED and said that until the truck doesn't start again and they verify the issue they can't help me out.

This is the dealership which I ordered the truck from. This is the dealership which I've taken my truck in for regular service. This is the dealership which I thought I have a great relationship with and have been discussing ordering another vehicle from. Never expected that I would be turned down over such a simple issue, even when I offered to pay for the part and do the install myself. Really disappointed with Encinitas Ford at this point.

On a positive note - called Ken Grody Ford as I was leaving Encinitas Ford; explained the symptoms over the phone, they have the part in stock and I have a service appointment with them in an hour.

Two dealerships only ten miles apart but worlds apart when it comes to customer service. Really got me friggen hot under the collar this morning.

 

[CoronaRaptor]

Took it to the dealership I ordered the truck from this morning (Encinitas Ford), after i've been left stranded a total of two times. After clearly explaining the situation, I was NOT expecting to be told to pound sand however - even though my truck is still under warranty.

In no uncertain terms the service advisor told me that since I was able to get the truck started and drove it to the dealership, they are unable to help me until the truck fails to start again and I have it towed in.

I understand having to verify that overheating fuse is the issue. Disregarding the fact that there's a melted Fuse 27 hole, disregarding the fact that I have the 20A fuse that's covered in melted plastic. I'm certain they would be able to diagnose the aforementioned issue.

Until I have the truck towed in, they're unwilling to help.

At this point, I asked if he could order me the part at my own expense so I could install it myself. What aggravated me the most is that he again REFUSED and said that until the truck doesn't start again and they verify the issue they can't help me out.

This is the dealership which I ordered the truck from. This is the dealership which I've taken my truck in for regular service. This is the dealership which I thought I have a great relationship with and have been discussing ordering another vehicle from. Never expected that I would be turned down over such a simple issue, even when I offered to pay for the part and do the install myself. Really disappointed with Encinitas Ford at this point.

On a positive note - called Ken Grody Ford as I was leaving Encinitas Ford; explained the symptoms over the phone, they have the part in stock and I have a service appointment with them in an hour.

Two dealerships only ten miles apart but worlds apart when it comes to customer service. Really got me friggen hot under the collar this morning.

Just makes you shake your head and wonder "WTF" do some people think?

 

[Sokoloka]

Just makes you shake your head and wonder "WTF" do some people think?

Guess some people don't appreciate repeat business.

I sent the Ford Service Professional representative on the forum (Crystal I believe) a link to my post. Curious to get her thoughts on how everything transpired this morning.