usafjames
Member
I recently picked up a Blue Certified 2018 Race Red Raptor from Team Ford in Las Vegas in June with 86K miles. I'm a lifelong GM guy, but I always liked the Raptors and wanted some change and decided to purchase my first Ford. Before purchasing, I tried to get a deal with the dealership just incase I had cam phaser issues down the road (my main concern). The research on the truck (Oasis) already told me that the cam phasers were addressed back in 2021 at 51K miles with the CC version of the phasers. The dealership could not offer a deal of paying 50% down the road if i ended up having problems with the phaser because they said that money would have to be accounted for on the books and carried on for potentially years. Now the blue certified vehicle only came with a 3 month/4000 mile warranty. I had a trip planned to Michigan from Las Vegas within the week of me getting the truck, so I knew I would be over my 4k mileage limit within the duration of the trip. As I got about 1k miles into my trip I noticed some smoke out the exhaust after I had stopped and had the truck idling for 15 minutes on an offramp. Fast forward to the next day to when I arrived in Michigan and now I'm about 2500 miles into owning the truck. I start the truck and hear the Raptor now sounds like a 6.0 Powerstroke for the first 3 seconds. I drove to the nearest Ford Dealership (Riverside Ford in Escanaba) and talked with the Service Manager Travis (awesome guy) and he acknowledged the infamous cam phaser rattle, but nothing he could do as they were over a month out on service. He wrote up the issue handed me a copy for my record. I told him that I would be over my miles for warranty if I waited, but he said that as long as its in Fords system and under miles I will be fine. Fast forward to driving back to Vegas and now my miles are around 92k and some change. I call the dealership that I got the truck from (Team Ford) to schedule and appointment and they cant get me in for over a month. The service department says that they have no record of me going into any Ford dealer with the annotations that I described. This is where I learned about (intent to fix). They said that Oasis only logs vehicles when they come in with the intent to fix, meaning me dropping my truck off with the intention of it staying there to be repaired. I explained that obviously I went into a dealership in Michigan and they couldn't service the truck for over a month and with it being 2k miles from home I couldn't leave it there. At this point I opted to bring the truck to Gaudin Ford in Las Vegas, being that it was 45 minutes closer to my house. I talked with the service advisor and he got me an appointment within 3 days to diagnose the cam phaser issue. Start of real PIA
Before I brought the truck into Gaudin called and said they had no record of this vehicle being Blue Certified and for me to call Team Ford and see why. I called and the Finance team were very nice and called Ford corporate to see the issue on why its inactive. They said its not active because I'm over my miles (92k miles). I explained the situation and that I had the vehicle documented with the cam phaser problem at roughly 88k miles as annotated on the service record. Gaudin Ford recommended for me to contact Ford directly an open a case file. I contacted Ford and opened a case file to with they told me they can't do anything until the truck is placed into the (intent to fix) stage. I brought the truck into Gaudin Ford last night on the hopes that Ford will honor the warranty. The technician looked over the truck this morning with the official diagnosis and parts list to send to Ford to approve. My problem is now until they can determine Ford will honor the warranty, they can't give me a loaner vehicle or start the work.
Has anybody every experienced this issue with warranty work or am I just an anomaly? Am I wrong for thinking this should be covered under warranty or an easy fix on Ford's end especially with the paperwork/under miles when reported? Suggestions welcome
Before I brought the truck into Gaudin called and said they had no record of this vehicle being Blue Certified and for me to call Team Ford and see why. I called and the Finance team were very nice and called Ford corporate to see the issue on why its inactive. They said its not active because I'm over my miles (92k miles). I explained the situation and that I had the vehicle documented with the cam phaser problem at roughly 88k miles as annotated on the service record. Gaudin Ford recommended for me to contact Ford directly an open a case file. I contacted Ford and opened a case file to with they told me they can't do anything until the truck is placed into the (intent to fix) stage. I brought the truck into Gaudin Ford last night on the hopes that Ford will honor the warranty. The technician looked over the truck this morning with the official diagnosis and parts list to send to Ford to approve. My problem is now until they can determine Ford will honor the warranty, they can't give me a loaner vehicle or start the work.
Has anybody every experienced this issue with warranty work or am I just an anomaly? Am I wrong for thinking this should be covered under warranty or an easy fix on Ford's end especially with the paperwork/under miles when reported? Suggestions welcome
