Dealers and Warranty work

[3Dog]

My SA at Motor City told me my backup camera was in stock when I dropped it off for the recall. Late afternoon, oops, sorry, not in stock. That was a much better experience than I had at Chapel Hills. That SA seemed to view lying as entertainment and I got lots of extra unnecessary ones for free. The necessary ones were those that allowed the SA to avoid doing any actual work. I get free oil changes from Ford and I do them myself. I feel cleaner when I’m done than I do walking out of Phil Long. Hit me with a pm if you want the name of the guy to avoid at Chapel Hills. He’s worth avoiding.

Details please. I am in that area quite a bit.

 

[GordoJay]

Details please. I am in that area quite a bit.

My truck in shop and dealer isn't giving me loaner. Options?

My truck went in on Tuesday. It's in pieces and the part is due in a couple of weeks. The dealer is putting me off about a loaner, saying that they need one to come in first. It sounds kinda sketchy to me. Does this sound right or are they pulling my weenie? Do I just need to beat on them? Any...

www.fordraptorforum.com

 

[Raptor 99]

A very good friend of mine is the fleet manager at Gaudin Ford in Las Vegas. They are backed up 4 to 6 weeks on repairs, both warranty and non warranty. Can't get parts and when they order several of an item they usually only get about 25% of the order. His advice is to go to dealer and get your problem in the system so if you run past warranty the must honor the warranty repair.

 

[2slo4u]

Weird…just dropped off my truck for a couple of items to be fixed and they came back with three other items that they are fixing under warranty.

 

[Winchester30]

I would schedule service first, then mention it’s under warranty.

 

[Granelli]

Dealers are struggling with employees, parts, and a less patient clientele. They also seem to have given up a lot of professionalism as most industries seem to have. Keep calling around..I was able to find a small local dealer I had no idea even existed. My experience was exceptional, easy, and put my mind at ease.

 

[ColoradoBoss]

A very good friend of mine is the fleet manager at Gaudin Ford in Las Vegas. They are backed up 4 to 6 weeks on repairs, both warranty and non warranty. Can't get parts and when they order several of an item they usually only get about 25% of the order. His advice is to go to dealer and get your problem in the system so if you run past warranty the must honor the warranty repair.

I know things are backed up, I work at a body shop. I'm just irked I can't get a call back from anyone. I got a service advisors email Friday night so I sent everything through. He doesn't work weekends so now I'm just waiting for a return email.