Anyone do IWE TSB out of basic warranty?

[FordTechOne]

How can a dealer sell Ford and not know how to apply warranty coverages to customer vehicles. I think the need more training.

Because they are not corporate stores; in fact, they're not even traditional franchises. They sign a Sales & Service agreement and they can do what they want until the manufacturer catches and penalizes them. We can all thank the extremely powerful dealer lobbyist groups for that, they are politically motivated and fight every corporate mandate to the end. That means the consumer gets worse service and the manufacturer pays out more in warranty. It's a lose-lose unless you own a dealership.

 

[isis]

It’s the specific service advisor. Go talk to them and the tech in person and they’ll usually follow the tech’s lead. It’s like the game of telephone in elementary school. Enough dummies in the chain f up the message both ways. You tell the service advisor something, they summarize it incorrectly. The tech doesn’t have a clue about the goofy thing they were told to look at and you get a garbled response back through the same chain of communication. The first BS call from your advisor should be followed up with a request talk directly to the tech.

 

[Mike O]

Because they are not corporate stores; in fact, they're not even traditional franchises. They sign a Sales & Service agreement and they can do what they want until the manufacturer catches and penalizes them. We can all thank the extremely powerful dealer lobbyist groups for that, they are politically motivated and fight every corporate mandate to the end. That means the consumer gets worse service and the manufacturer pays out more in warranty. It's a lose-lose unless you own a dealership.

Yes, the lack of regulation sucks for consumers with dealerships. But I am sure that is not a popular belief on this forum, right 911? Haha! Lobbyists do not work for the people...

 

[txgunsntrucks]

what is the iwe tsb

 

[K223]

Because they are not corporate stores; in fact, they're not even traditional franchises. They sign a Sales & Service agreement and they can do what they want until the manufacturer catches and penalizes them. We can all thank the extremely powerful dealer lobbyist groups for that, they are politically motivated and fight every corporate mandate to the end. That means the consumer gets worse service and the manufacturer pays out more in warranty. It's a lose-lose unless you own a dealership.

Im sure the dealerships are even gasping about OTA updates as biting into service profits. Have to imagine it can save oem’s some money in the future.