650 Miles and a cracked Torque Converter

[hkguns]

Stuff breaks, hurricanes happen. I don't understand why you call the AG because of a cracked torque converter. Let them fix it. It doesn't sound to me like anyone is refusing to fix the vehicle under warranty.

 

[vitaminR]

Just saying. If you had a Ford ESP with first day rental they would of had to hand you the equivalent to an F-150 on day 1 to drive until it's fixed.

 

[MJslasherADMIN]

I posted a few weeks ago about my truck leaking some kind of fluid. As a couple people correctly pointed out it was transmission oil.



I dropped the truck off at service 9/7 (same dealer I purchased from). Hurricane Irma hit our area that Sunday 9/10. The dealership was closed until the following Wednesday 9/13. Originally I was told that it was a blown seal which was on back order and it should take about a week to get it in and installed. Today I decided to drive into the service department and speak with the mechanic as I saw my truck on the lift with transmission next to it. The mechanic was very helpful and showed me that the reason the seal leaked in the first place was that my torque converter cracked. We went to the parts desk to get a date on the replacement torque converter and they told me there is no ETA, no tracking number etc.



My service manager must have heard I stopped in as she finally text me to inform me that the torque converter needs to be replaced and it is ordered. She said I will let you know when the parts manager gives me an ETA as to when your part will arrive.



So I will have owned this truck for 7 weeks and it has been in the shop for more time than I have owned it. I have been reading Florida lemon law but have never actually known anyone to actually go through with a claim. In a situation like this shouldn't the dealer try to do something for their new customer, should I be asking for compensation or something? I just had to make the first payment on the truck to put icing on the cake.



Any suggestions of what I should do would be appreciated. Oh and I dont need to hear from anyone about how their Gen 1 has no problems etc etc.

I can tell you whatever you need to know. My 2017 was a buyback and it was in the shop for 71 days straight. It was not easy to get Ford to agree to it.
You can call an attorney. They dont charge you any money. I didnt use an attorney. But most wont even consider it unless you have a case.


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---------- Post added at 09:01 PM ---------- Previous post was at 08:32 PM ----------

Document ever day. It may seem pointless but you need to do it. Dont skip a day of documenting, even when you are tired, pissed or just over it. Every interaction, every number you call, every word said, all of your requests and everything you are told.

Buyback for your issue is not probable. However, if the dealer messes up enough and you have it documented, thats where you can gain ground.

My .02.


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[mr_beaverhousen]

Just saying. If you had a Ford ESP with first day rental they would of had to hand you the equivalent to an F-150 on day 1 to drive until it's fixed.

Have you actually read the ESP plan for 1st day rental coverage?? Their only obligation on a first day rental is $30 which is a joke.

Additional days up to 10 days is another cost if you select the coverage.

---------- Post added at 08:44 PM ---------- Previous post was at 08:34 PM ----------

OP the only advice I can give you is that I would suggest you wait until Ford repairs the issue. If you needed a rental in the interim I would contact corporate to see if they would offer any kind of reimbursement. Contacting the AG or hiring an attorney would be the last course of action for me.

 

[8WOOD]

If you are kind to Ford service help line, they can hook you up with a rental. It's just a torque converter. These things happen on new vehicles. Most failures happen in the first 6 months and then after 200,000 miles. I've owned like 10 new vehicles and bought many used vehicles. New vehicles tend to have a higher failure rate. I had a engine blow up in under 5000 miles on a mustang. Your dealer is the problem with the turn around. Call and complain to Ford customer hotline that this is taking too long for pay 65,000 dollar for truck. Trust me getting that torque converter is going to be a whole lot easier, than claiming a lemon.

 

[Ltl6pack]

Yes, and if you look at my last thread I took pics of the leak. You guys are on the lookout for trolls hard. Maybe that's not what you were getting at, but if so I'm happy to send pics or whatever proof you may need. I love the truck, but unfortunately I had bad luck with my first Ever new car purchase.

I'm driving around a base f150 loaner, granted at least I have a loaner, but it sucks when I watch other Raptors drive by.

Man I hate to hear of any issues with the Gen 2 Raptors, hate that you are having to wait on parts, and paying for a truck that's on a rack. If I read your post correct the dealer has given you a loaner to drive? Is he charging you for the loaner? If he is not it might make the lemon law harder. I don't think that you will get a replacement truck, hope it all works out for you. I will say that I have one of the ramp 59 trucks from a year ago and have 8200+ miles on it with no issues what so ever, I ordered the truck I have and it was well worth the extra wait. Hope you can work it out, Good Luck!

 

[vitaminR]

Have you actually read the ESP plan for 1st day rental coverage?? Their only obligation on a first day rental is $30 which is a joke.

Additional days up to 10 days is another cost if you select the coverage.

---------- Post added at 08:44 PM ---------- Previous post was at 08:34 PM ----------

OP the only advice I can give you is that I would suggest you wait until Ford repairs the issue. If you needed a rental in the interim I would contact corporate to see if they would offer any kind of reimbursement. Contacting the AG or hiring an attorney would be the last course of action for me.

Yeah, I just re-read that part and even worse it's unclear if thats 10 days per incident or it could even be 10 days total for the life of the plan but I doubt that's the case. In any event it doesn't sound so good because sometimes parts are taking way longer than 10 days to get. Best bet is to ask the dealer to get Ford to authorize a loaner.

I personally know a guy in my town with a 17 Raptor that wrecked his and his truck has been sitting at the body shop since July 15th waiting for a new frame section on the front corner with no ETA. Ford seems to be slow on releasing replacement parts.

 

[WestTXRaptor6]

Sucks about the Raptor. You stated in your original thread "The truck has 650 miles on it..... I'm starting to get flashbacks of my lemon range rover.". How did the lemon process go on the Range Rover?

 

[jabroni619]

Depends on how steadfast the truck owner is.

No it doesn't. It's not illegal for dealers to make a profit. How do you think they (and every other business) stay in business? And good ******* luck with the lemon law thing for a single repair that they haven't even had the chance to perform, especially with delivery of parts being a problem due to natural disasters.

In the end, you'll likely to incur legal fees, and potentially be responsible for the dealers legal fees, that's if you're unlucky enough to find a lawyer dishonest enough to make you think you have a chance of winning.

You'll then destroy any relationship you may have had with the dealership and you'll be stuck with the same vehicle but now need to find another place to have it repaired at.

If you have money to burn and time to waste, the lemon law rabbit hole certainly seems like a good way to accomplish both.

 

[mr_beaverhousen]

Crap.. Just noticed this on my garage floor and on my passenger sidestep. The liquid didn’t evaporate overnight. Do other people hear a sizzling sound of droplets hitting a hot plate when they turn off their truck?