I had a similar experience in February. Mine was a dealer trade because the exact truck I wanted was sitting in another state. The trade was easy and quick but it came without the 4 anchor tie downs that go in the bed. I knew they came in a set shrink wrapped to cardboard from two previous truck purchases. Anyways the original dealer didn’t know what happened to them so wouldn’t send a set and the dealer I purchased from couldn’t order me a set because the truck was already sold and delivery had taken place. The dealer I purchased from had 6 raptors and maybe 100 F150s sitting on their lot but couldn’t give me a set. What ended up happening was my salesman took a set out of a lease return to help me out. I thanked him for making it right but Ford seriously has some dumb rules for fixing minor problems after you spend 75k. Good luck!