When I see these type of threads, I usually refrain from posting anything negative as most people, naturally, only like to write reviews when something doesn’t go right. I’ve given Doug plenty of time to correct an issue and I believe now it’s time to write my story.
Let me start by saying I had a great experience with Doug when I ordered a frame cut bumper and IC from him January 2023. Great communication, received the bumper and IC in a timely manner and it all fit without an issue.
When I got the itch to order a rear bumper and bed mounted tire carrier, I reached out to Doug again. Doug answered the phone on the first try, answered all of my questions and although they just moved their company from CA to NV, the parts would be ready to ship within 10-days of me placing the order. Great, I had to reason to doubt him based on my previous experience….I was wrong.
7-10 days turned into 3.5 months and the bumper was built correctly and to this day, I’m still waiting for a replacement bumper…
Below are screenshots of our email chain so there’s no he/she said BS.