OP
OP
The Story of MobileBeats
This is going to be sent to the GM of the dealer and the service manager first thing on Monday morning. I may have said this before but I've finally been pushed over the edge. Tonight I had to stop on the side of a major highway, over an hour from home, with my wife and kid in the truck because this POS dealership decided to mangle and reuse the lower radiator hose clip and it wasn't properly seated. Mind you, this part is $3.69 online. Chris said it very well, the fact that I was able to remedy this situation on the side of the road at 11pm but yet a mechanic employed by a large Ford dealership couldn't get it right.
This was my clip:
This is from Tasca:
1.Padding – The padding underneath the carpet is still not satisfactorily reinstalled. There are clips missing in the rear that cannot be replaced due to excessive padding or padding where it is not supposed to be installed. The carpet at the rear of the center console is not correct and the padding was never added to other areas along the trim. The driver’s side was corrected but the rest of the truck still has the same issue (gaps between the plastic and carpet because there is ½” missing from underneath the carpet).
a.I expect the padding to be completely fixed. If this cannot be achieved because a pad cannot be ordered from the factory then the entire carpet kit needs to be ordered.
2.Mudflap – Someone at the dealership removed a mudflap from the front of the vehicle and it was never returned.
a.I expect the mudflap to be replaced.
3.MREs – Two cases of MREs (Meals Ready to Eat) were missing from the bed of the truck after the first set of repairs.
a.I expect both cases to be replaced.
4.Accessories – Almost all of my accessories were disconnected because they were being blamed for the issues. Since then I have reconnected all of those accessories exactly how they were before with no negative results. The onboard air pressure gauge also had to be sent in for warranty repair, which worked before it was disconnected.
a.I expect to be reimbursed for my time spent reinstalling all of the accessories including ones disconnected intentionally or unintentionally (i.e. VHF radio which I have reinstalled twice). I also expect to be reimbursed for the shipping of the pressure gauge.
5.Tailgate – There was a scuff/dent present on the tailgate like something fell down into it after one of the visits.
a.I expect the necessary repairs to be made.
6.Bumper – The remaining balance for the bumper cost has still not been returned to me. Over the past 2-3 weeks I have spoken with XXXXXXXX two or three times and XXXXXX once. I have not been able to get answers on the reimbursement of this money.
a.I expect the full amount remaining for the bumper repairs that insurance paid for to be reimbursed.
7.Missing/Broken Items – Since I have received the truck after what was supposed to be the final set of repairs I have found various missing screws, items, or broken pieces. To include: 2 C Pillar Screws, 2 C Pillar Caps, and 1 Front Vent.
a.I expect to be reimbursed for all parts replaced.
8.Radiator Clip – While over an hour away from home with my family I had to pull over on the side of the highway due to the truck overheating. After investigating I found the lower radiator hose clip not properly seated resulting in the hose to become disconnected. The clip was bent in a way that it was not securing the hose with the ring on the snout. I was able to reseat the hose and bend the clip so that it would hold the hose on. After returning home and finding the part I confirmed the clip used was not in the correct shape. A $3.69 clip was mangled and reused resulting in this extremely frustrating incident instead of simply replacing the clip.
a.I expect the radiator hose clip to be replaced, reimbursement for the coolant used to remedy the situation, and a full flush and refill with the appropriate factory fluid. This also further prompted my need for a full inspection of all repairs conducted by the original dealer. I want to drop the truck off with my local dealer for them to inspect and give their opinion on the repairs conducted. I also expect a loaner vehicle during the time it takes for this assessment.
This is going to be sent to the GM of the dealer and the service manager first thing on Monday morning. I may have said this before but I've finally been pushed over the edge. Tonight I had to stop on the side of a major highway, over an hour from home, with my wife and kid in the truck because this POS dealership decided to mangle and reuse the lower radiator hose clip and it wasn't properly seated. Mind you, this part is $3.69 online. Chris said it very well, the fact that I was able to remedy this situation on the side of the road at 11pm but yet a mechanic employed by a large Ford dealership couldn't get it right.
This was my clip:
This is from Tasca:
1.Padding – The padding underneath the carpet is still not satisfactorily reinstalled. There are clips missing in the rear that cannot be replaced due to excessive padding or padding where it is not supposed to be installed. The carpet at the rear of the center console is not correct and the padding was never added to other areas along the trim. The driver’s side was corrected but the rest of the truck still has the same issue (gaps between the plastic and carpet because there is ½” missing from underneath the carpet).
a.I expect the padding to be completely fixed. If this cannot be achieved because a pad cannot be ordered from the factory then the entire carpet kit needs to be ordered.
2.Mudflap – Someone at the dealership removed a mudflap from the front of the vehicle and it was never returned.
a.I expect the mudflap to be replaced.
3.MREs – Two cases of MREs (Meals Ready to Eat) were missing from the bed of the truck after the first set of repairs.
a.I expect both cases to be replaced.
4.Accessories – Almost all of my accessories were disconnected because they were being blamed for the issues. Since then I have reconnected all of those accessories exactly how they were before with no negative results. The onboard air pressure gauge also had to be sent in for warranty repair, which worked before it was disconnected.
a.I expect to be reimbursed for my time spent reinstalling all of the accessories including ones disconnected intentionally or unintentionally (i.e. VHF radio which I have reinstalled twice). I also expect to be reimbursed for the shipping of the pressure gauge.
5.Tailgate – There was a scuff/dent present on the tailgate like something fell down into it after one of the visits.
a.I expect the necessary repairs to be made.
6.Bumper – The remaining balance for the bumper cost has still not been returned to me. Over the past 2-3 weeks I have spoken with XXXXXXXX two or three times and XXXXXX once. I have not been able to get answers on the reimbursement of this money.
a.I expect the full amount remaining for the bumper repairs that insurance paid for to be reimbursed.
7.Missing/Broken Items – Since I have received the truck after what was supposed to be the final set of repairs I have found various missing screws, items, or broken pieces. To include: 2 C Pillar Screws, 2 C Pillar Caps, and 1 Front Vent.
a.I expect to be reimbursed for all parts replaced.
8.Radiator Clip – While over an hour away from home with my family I had to pull over on the side of the highway due to the truck overheating. After investigating I found the lower radiator hose clip not properly seated resulting in the hose to become disconnected. The clip was bent in a way that it was not securing the hose with the ring on the snout. I was able to reseat the hose and bend the clip so that it would hold the hose on. After returning home and finding the part I confirmed the clip used was not in the correct shape. A $3.69 clip was mangled and reused resulting in this extremely frustrating incident instead of simply replacing the clip.
a.I expect the radiator hose clip to be replaced, reimbursement for the coolant used to remedy the situation, and a full flush and refill with the appropriate factory fluid. This also further prompted my need for a full inspection of all repairs conducted by the original dealer. I want to drop the truck off with my local dealer for them to inspect and give their opinion on the repairs conducted. I also expect a loaner vehicle during the time it takes for this assessment.
Last edited:
