Hi all, I just purchased a CPO 2020 Raptor last month and noticed that when attempting to switch Terrain Modes +/- on the steering wheel, nothing happens; No indication on the dash whatsoever. Similarly, when pressing the Steering Wheel Button, there was no response at all; No steering wheel light on the dash. There was also potentially an issue with the lane-keep assist -- but I didn't test that. Anyways, service took it in.
The first week, the dealer noticed the wrong windshield was installed and had it replaced -- Whether or not this fixed the lane-keep assist, I'm still not sure. But I'm fairly certain this has nothing to do with the Terrain Mode issue. To address the Terrain Mode issue, I was told the steering wheel switches were replaced but that didn't fix it.
After ~2 weeks, I did my own research and it seemed possible that the MyKey was set up, so I notified the dealer and forwarded them this thread: https://www.fordraptorforum.com/threads/drive-modes-missing.53964/. However, unlike in that thread, my Raptor was not showing any response on the dash at all: No normal/snow/wet modes, nothing.
After waiting for the Service Dept to have a meeting with a Ford engineer and still no luck, I was told it wasn't the MyKey. So, I did some more research and came across this thread: https://www.fordraptorforum.com/threads/terrain-management-troubleshooting.81593/. Although my Raptor wasn't displaying "Terrain Management Unavailable", I figured it was worth forwarding to the dealer anyway because of all the insightful info it provides.
Tomorrow will make 4 weeks
and still nothing except it's now been given to the Roush-certified tech to diagnose -- presumably he's more experienced than the original tech that was working on it. I wish I had more info considering I've worked on cars myself for years and this is my first service department experience, but I expect not knowing the details is par for the course with Service Departments that are used to dealing with customers who have no mechanical/diagnostic experience.
Anyways, anyone have any ideas?
Additional Info/Thoughts:
The first week, the dealer noticed the wrong windshield was installed and had it replaced -- Whether or not this fixed the lane-keep assist, I'm still not sure. But I'm fairly certain this has nothing to do with the Terrain Mode issue. To address the Terrain Mode issue, I was told the steering wheel switches were replaced but that didn't fix it.
After ~2 weeks, I did my own research and it seemed possible that the MyKey was set up, so I notified the dealer and forwarded them this thread: https://www.fordraptorforum.com/threads/drive-modes-missing.53964/. However, unlike in that thread, my Raptor was not showing any response on the dash at all: No normal/snow/wet modes, nothing.
After waiting for the Service Dept to have a meeting with a Ford engineer and still no luck, I was told it wasn't the MyKey. So, I did some more research and came across this thread: https://www.fordraptorforum.com/threads/terrain-management-troubleshooting.81593/. Although my Raptor wasn't displaying "Terrain Management Unavailable", I figured it was worth forwarding to the dealer anyway because of all the insightful info it provides.
Tomorrow will make 4 weeks
and still nothing except it's now been given to the Roush-certified tech to diagnose -- presumably he's more experienced than the original tech that was working on it. I wish I had more info considering I've worked on cars myself for years and this is my first service department experience, but I expect not knowing the details is par for the course with Service Departments that are used to dealing with customers who have no mechanical/diagnostic experience.Anyways, anyone have any ideas?
Additional Info/Thoughts:
- The Raptor was original sold in Canada and recently re-imported to the US -- not sure what's involved with that conversion & if it could play a factor
- If someone installed the wrong windshield, is it possible that something else like a module was replaced with a normal F-150 module that has no Terrain Modes?
- If it's just a dead Fuse 14, I'll be pretty salty
