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I agree. To see a vendor asking for everyone to send them an email or call them keeps everything private and leads me to believe they like to hide things. A great vendor does not fear any questioning or threads like these, because you're right everyone is human and makes mistakes at one point or another, but the stand-up vendors stand behind their products and make things right as much as they can.

However you will never please all customers...there's always that one lol.

Edit: I'm not implying SVC is that type of vendor, I've met Jeff and he seems like a great stand up guy and I hope to purchase products from him in the future.