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Message: <blockquote data-quote="RigidAZ" data-source="post: 166464" data-attributes="member: 3316">hey all, got wind of this from our Vendor here.  Excuses are just that, excuses.  There is no excuse that will be acceptable to you as customers..An explanation is what I will attempt, and I understand the frustration when a product does not operate how it is supposed to. We currently are working very hard to reduce the human error factor in our facility, these lights are made by hand in Arizona with our employees, so unfortunately there is that element present, that cannot change.  Our failure rate has gone from 6% at times on certain products to less than 1% across our entire offering in the last 90 days, which is still unacceptable to Rigid, but will be a part of what we have to overcome due to the complexity of our product.  With volume comes variance in supply chain, and a constant need of more stuff from new vendors..this is where we have seen most of our hiccups and quality control has never been more important to us as it is right now.We have a Customer Service dept that is busy, please keep in mind that we do sell a lot of product.  I can say that we do very well on customer service and do our best to make sure that in the end you guys are satisfied.  4 guys with a small business has turned into 58 employees on 2 shifts in 2.5 years, the growth has definitely come with some issues and we as a company have your best interests in mind with everything we do, thats one thing that has not changed here at Rigid.hope this offers up some answers as to why and how this is possible.   I will check in here later today.  Thanks for the support, and I welcome comments-good and bad.Taylor</blockquote>

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