Hi all,
This is more of a story and to see what my options are than anything. I bought a 2019 F150 Raptor new from a dealer 3 hours away from where I live. I love my truck but am thoroughly disgusted with Ford and every dealer I have tried to work with.
Timing chain rattle started around 40k. I had the reprogram done after they reimplemented it. Drove another 2kish miles and the truck was rattling worse than before. Called the dealer and they suddenly vanished. Refused to return phone calls. No email reply. Nothing. I attempted to get my truck in to 3 other local dealers and got the "Did you buy it here? No? Then I'd take it somewhere else." treatment. Looks like the factory warranty and the money spent on my ESP was a joke... Well after 4 months of trying to find a dealer to service my truck under warranty to no avail, I called the dealer I purchased it from. They were more than willing to get me in the following week and said everything should be done quickly. (I also wanted them to check on oil loss, water on the passenger floorboard, and the incessant turbo connector rattle.) Cool. I made the 3.5 hour trip and dropped it off... At least it'll get fixed.
Boy was I wrong. After a week I called to check on its status. They told me that everything was fixed except the water leak because their "water guy" hadn't showed up to work and noone could get ahold of him. Since it was a Friday at that point and "he only comes on Monday" I figured I'd wait.
Another week goes by and I call again. "He didn't shoe up this week either. Sorry" I told them I can't wait on a guy who won't come to work forever and need my truck. I was promptly informed that everything else is fixed and you can pick it up whenever.
I had to work the following 3 days and at this point was without a vehicle so I had a couple family members make the trip 3 hours to get the truck. I called before they left to make sure nothing was owed and was told they would call me right back. Family didn't want to be driving all day so they went ahead and left. 4 hours later they arrived and no callback had been done by the dealer. When they asked for the keys they were informed that NONE of the work was completed and that they were waiting on 29 parts to show up. After a small fit being thrown by me, they said they would call ford to see if I could get a replacement vehicle. What do I get to replace my Raptor? A volkswagen jetta. Well that won't haul anything. Looks like I'm gonna have to put off finishing my bathroom install and hauling my fourwheeler down to the lease property for another couple weeks.
Fast forward 5 more weeks and here I am. I called today to check and still waiting on parts. I've now paid payments without having the truck, and have nearly missed an entire season without a truck. Theres no way to put the four wheeler in the jetta and i sont think enterprise would want me driving it where i need to get. I called Ford customer service and after 20 minutes of waiting for someone to answer the call dropped on their end. Someone picked up and it went silent. Great. I wait another 20 minutes and someone answers. She tells me that their current loaner payback program only cover 15 days. Well then maybe you should ship my ******* parts to the dealer. They call the dealer to "check" on what I already checked on 10 minutes earlier. After waiting another 5 minutes, call drops again. Is there anything I can do? I'm at a loss and truly sick of this.
I've been a Ford guy for 20 years ever since Dodge screwed my dad with warranty work.. we have a 19 Raptor, a 20 7.3 Superduty, and a 21 Mustang convertible. Im about to sell them all and rebrand.
Sorry for the rant. This has dragged on almost a year at this point.
