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Message: <blockquote data-quote="AngryBird" data-source="post: 161766" data-attributes="member: 5270">I had a similar experience with my Wife's Volvo. The issues I had were with the sales manager we bought the car from. His sales person assured me that we had 15 days to find any issues with the car and they would fix them for us.  When i went in 7 days later with a list of items to have fixed this manager refused to help me. I showed him where the sales person had agreed to fix anything for 15 days in the contract in writing. At this point he had no choice but to fix all the issues with the car (most were minor $25 things). He was completely rude and unprofessional about the whole thing.  I called VolvoCars USA and filed a formal complaint about him. They were very disappointed to hear about this guy giving Volvo a bad name. They ended up giving me an extended warranty on the car for free and having that ******* apologize to my wife and I in person at our home 50+ miles away! Point is... make sure you let Ford know that the service writer is giving them and SVT a bad name.</blockquote>