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Dont leave it at that. Find the owner and send a letter to him... I went through a unbelievable ****** experience with the order of my truck at the former Winchester Ford and is now Malloy Ford. A long story short, I had to email a friend(Dearborn Assembly Plant Manager) and get my truck ordered from him directly because of the idiots at the dealership... I sent letters to all I could find about the dealership... Not saying that I had anything to do with the firing of the salesman, the sales manager and the finance manager or the forced sale of the dealership but I sure would like to think that... ha ha ha